Re: Metalink Fiasco - Oracle Support Who do they think the are!
- From: Andrew Kerber <andrew.kerber@xxxxxxxxx>
- To: niall.litchfield@xxxxxxxxx
- Date: Fri, 13 Nov 2009 10:16:56 -0600
After all, if the problem is truly that everyone having trouble doesnt have
an SSO account, why not just run a little procedure that assigns an SSO
account to everyone that doesnt have one? How hard could that be? Just use
the same password as the current metalink account...
On Fri, Nov 13, 2009 at 9:37 AM, Niall Litchfield <
niall.litchfield@xxxxxxxxx> wrote:
> and today's favourite.
>
> What I have access to depends on the machine from which I am connecting to
> MOS. From mine I can download patches. From the clients I can't because I'm
> not authorized to and should contact my MOS administrator for permission.
> Still as other people cannot logon at all to MOS from that machine I suppose
> I should be thankful for small mercies.
>
> Niall
> On Fri, Nov 13, 2009 at 1:30 PM, David Lord <dlordster@xxxxxxxxx> wrote:
>
>> I'd add to that list:
>>
>> - some users are experiencing intermittent connection errors
>>
>> When I first tried this morning I got the error (nicely animated by flash
>> of course) 'My Oracle Support Services Error. A server connection error
>> occured. You cannot continue, please try again later'. After around an
>> hour of trying, I did get in, but after restarting my browser I can no
>> longer get in.
>>
>> Regards
>> David Lord
>>
>> 2009/11/13 Chris Dunscombe <cdunscombe@xxxxxxxxx>
>>
>> John,
>>>
>>> The problem with the Mail is that there's no acknowledgement of:
>>>
>>> - the severe performance issue some users have suffered
>>> - the fact that many users haven't been able to successfully raise
>>> SRs even when logged onto MOS
>>> - lack of eTRM, I believe this is key for EBS users
>>> - some users haven't had all or any SRs transferred across
>>>
>>> Also the implication in the Mail is that the only problems are with
>>> registration and access and that these are due to users not using SSO. This
>>> is clearly not the case.
>>>
>>> Finally when many users of a system have been experiencing significant
>>> problems due to some "change" then some form of apology or at least proper
>>> recognition the issues is in order. I'm sure I'm not the only one who wasn't
>>> happy with the Mail and it certainly hasn't improved my view of Oracle.
>>>
>>> Chris
>>>
>>> --- On *Fri, 11/13/09, John Hallas <John.Hallas@xxxxxxxxxxxxxxxxxx>*wrote:
>>>
>>>
>>> From: John Hallas <John.Hallas@xxxxxxxxxxxxxxxxxx>
>>>
>>> Subject: RE: Metalink Fiasco - Oracle Support Who do they think the are!
>>> To: "cdunscombe@xxxxxxxxx" <cdunscombe@xxxxxxxxx>, "post.ethan@xxxxxxxxx"
>>> <post.ethan@xxxxxxxxx>, "'oracle-l'" <oracle-l@xxxxxxxxxxxxx>, "
>>> dreveewee@xxxxxxxxx" <dreveewee@xxxxxxxxx>
>>> Date: Friday, November 13, 2009, 9:57 AM
>>>
>>>
>>> I am sorry Chris but what exactly is wrong with the mail. I think if
>>> you take each sentence you will find it factually correct. I suspect that
>>> the benefits from MOS have been exaggerated but are probably there for some
>>> customers.
>>>
>>>
>>>
>>> John
>>>
>>>
>>> ------------------------------
>>>
>>> *From:* oracle-l-bounce@xxxxxxxxxxxxx [mailto:
>>> oracle-l-bounce@xxxxxxxxxxxxx] *On Behalf Of *Chris Dunscombe
>>> *Sent:* 13 November 2009 09:23
>>> *To:* post.ethan@xxxxxxxxx; 'oracle-l'; dreveewee@xxxxxxxxx
>>> *Subject:* RE: Metalink Fiasco - Oracle Support Who do they think the
>>> are!
>>>
>>>
>>>
>>> Just received this from Oracle Support, who do they think they are!!!!!!
>>> Especially the little bit below. I don't expect this will go down well at
>>> all
>>>
>>> ""Many of our customers are using My Oracle Support and are experiencing
>>> benefits from this next-generation support platform.
>>>
>>> Since Monday November 9, 2009, some customers experienced issues with
>>> registration and access. As a reminder, in order to access My Oracle Support
>>> (https://support.oracle.com), you *must* login using your Single
>>> Sign-On(SSO) account for authentication purposes. This is a new requirement
>>> for
>>> accessing My Oracle Support and was not utilized for Classic MetaLink."
>>>
>>>
>>>
>>>
>>>
>>>
>>> ______________________________________________________________________
>>> Wm Morrison Supermarkets Plc is registered in England with number 358949.
>>> The registered office of the company is situated at Gain Lane, Bradford,
>>> West Yorkshire BD3 7DL. This email and any attachments are intended for the
>>> addressee(s) only and may be confidential.
>>>
>>> If you are not the intended recipient, please inform the sender by
>>> replying to the email that you have received in error and then destroy the
>>> email.
>>> If you are not the intended recipient, you must not use, disclose, copy
>>> or rely on the email or its attachments in any way.
>>>
>>> Wm Morrison Supermarkets PLC accepts no liability or responsibility for
>>> anything said in the email or its attachments and gives no warranty as to
>>> accuracy. It is the policy of Wm Morrison Supermarkets PLC not to enter into
>>> any contractual or other obligations by email.
>>>
>>> Although we have taken steps to ensure the email and its attachments are
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>>>
>>
>
>
> --
> Niall Litchfield
> Oracle DBA
> http://www.orawin.info
>
--
Andrew W. Kerber
'If at first you dont succeed, dont take up skydiving.'
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