RE: Metalink Fiasco - Oracle Support Who do they think the are!

  • From: John Hallas <John.Hallas@xxxxxxxxxxxxxxxxxx>
  • To: "cdunscombe@xxxxxxxxx" <cdunscombe@xxxxxxxxx>, "post.ethan@xxxxxxxxx" <post.ethan@xxxxxxxxx>, 'oracle-l' <oracle-l@xxxxxxxxxxxxx>, "dreveewee@xxxxxxxxx" <dreveewee@xxxxxxxxx>
  • Date: Fri, 13 Nov 2009 09:57:08 +0000

I am sorry Chris but what exactly is wrong with the mail. I think if you take 
each sentence you will find it factually correct. I suspect that the benefits 
from MOS have been exaggerated but are probably there for some customers.


From: oracle-l-bounce@xxxxxxxxxxxxx [mailto:oracle-l-bounce@xxxxxxxxxxxxx] On 
Behalf Of Chris Dunscombe
Sent: 13 November 2009 09:23
To: post.ethan@xxxxxxxxx; 'oracle-l'; dreveewee@xxxxxxxxx
Subject: RE: Metalink Fiasco - Oracle Support Who do they think the are!

Just received this from Oracle Support, who do they think they are!!!!!! 
Especially the little bit below. I don't expect this will go down well at all

""Many of our customers are using My Oracle Support and are experiencing 
benefits from this next-generation support platform.

Since Monday November 9, 2009, some customers experienced issues with 
registration and access. As a reminder, in order to access My Oracle Support 
(, you must login using your Single Sign-On (SSO) 
account for authentication purposes. This is a new requirement for accessing My 
Oracle Support and was not utilized for Classic MetaLink."

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