RE: Metalink Fiasco - Oracle Support Who do they think the are!

  • From: Chris Dunscombe <cdunscombe@xxxxxxxxx>
  • To: "post.ethan@xxxxxxxxx" <post.ethan@xxxxxxxxx>, 'oracle-l' <oracle-l@xxxxxxxxxxxxx>, "dreveewee@xxxxxxxxx" <dreveewee@xxxxxxxxx>, John Hallas <John.Hallas@xxxxxxxxxxxxxxxxxx>
  • Date: Fri, 13 Nov 2009 03:29:51 -0800 (PST)


The problem with the Mail is that there's no acknowledgement of:
the severe performance issue some users have sufferedthe fact that many users 
haven't been able to successfully raise SRs even when logged onto MOSlack of 
eTRM, I believe this is key for EBS userssome users haven't had all or any SRs 
transferred acrossAlso the implication in the Mail is that the only problems 
are with registration and access and that these are due to users not using SSO. 
This is clearly not the case.

Finally when many users of a system have been experiencing significant problems 
due to some "change" then some form of apology or at least proper recognition 
the issues is in order. I'm sure I'm not the only one who wasn't happy with the 
Mail and it certainly hasn't improved my view of Oracle.


--- On Fri, 11/13/09, John Hallas <John.Hallas@xxxxxxxxxxxxxxxxxx> wrote:

From: John Hallas <John.Hallas@xxxxxxxxxxxxxxxxxx>
Subject: RE: Metalink Fiasco - Oracle Support Who do they think the are!
To: "cdunscombe@xxxxxxxxx" <cdunscombe@xxxxxxxxx>, "post.ethan@xxxxxxxxx" 
<post.ethan@xxxxxxxxx>, "'oracle-l'" <oracle-l@xxxxxxxxxxxxx>, 
"dreveewee@xxxxxxxxx" <dreveewee@xxxxxxxxx>
Date: Friday, November 13, 2009, 9:57 AM


I am sorry Chris but what exactly is wrong
with the mail. I think if you take each sentence you will find it factually
correct. I suspect that the benefits from MOS have been exaggerated but are
probably there for some customers. 




oracle-l-bounce@xxxxxxxxxxxxx [mailto:oracle-l-bounce@xxxxxxxxxxxxx] On Behalf 
Of Chris Dunscombe

Sent: 13 November 2009 09:23

To: post.ethan@xxxxxxxxx;
'oracle-l'; dreveewee@xxxxxxxxx

Subject: RE: Metalink Fiasco -
Oracle Support Who do they think the are! 


  Just received this from Oracle Support, who do they
  think they are!!!!!! Especially the little bit below. I don't expect this
  will go down well at all


  ""Many of our customers are using My Oracle
  Support and are experiencing benefits from this next-generation support
  Monday November 9, 2009, some customers experienced issues with registration
  and access. As a reminder, in order to access My Oracle Support 
(, you must
  login using your Single Sign-On (SSO) account for
  authentication purposes. This is a new requirement for accessing My Oracle
  Support and was not utilized for Classic MetaLink." 






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