Hello, This is not a database issue, but I am posting here as I assume its likely some of us may be managing E-Business suite. I have very little experience myself, but have been trying to help one of our user. It look like the problem is related to browser support, but not really certain. Could someone have come across similar problem? From E-Business landing page, we click on: Invoice Batches - > Navigator – Company payable manager -> View –> Request, enable "All Requests" Then, we highlight one of the request and click on Diagnostic button. Firefox fail with the error below:- XML Parsing Error: not well-formed Location: http://ebusiness-server.prod:8000/OA_CGI/FNDWRR.exe?temp_id=2247920657 Line Number 2019704, Column 30:<PARTY_TYPE_TAXPAYER_ID>¿¿*aX</PARTY_TYPE_TAXPAYER_ID> Have checked MOS and googled extensively, but I have yet to find a solution. IE8 on Window 7 On Window 7, IE 8 is unable to open any RTF files. It however work on firefox, but the user seem to prefer to use IE. For example, from E-Business suite landing page, we click: Invoice Batches - > Navigator – Company payable manager -> View –> Request, enable "All Requests" Then, we highlight one of the request and click “View Output” button. This should download the request and open it with Microsoft word (The output being RTF). However nothing come up. I have placed the E-business address under "Trusted pages", them lowered security to low. No luck, so I customized the profile by switch off all remaining security. No luck, so at the process, I am assuming Window 7 may not be supported. Is my assumption correct? Pardon me if I do not come out clear, I have struggled figuring a better way to convey a browser related errors. Regards William -- //www.freelists.org/webpage/oracle-l