On 04/08/2016 04:24 PM, Sheehan, Jeremy wrote:
Yes, you read that correctly. My management is toying around with the idea of creating a DBA Service desk for Oracle related tasks.
Let me give some background. I work for a fairly large company and we have about 20 Oracle DBA’s (fulltime and contractors). It was brought up in a meeting to create a Service Desk of sorts to handle the “non-value add” work that we all love to do (this would be a rotating job like being oncall).
Some things I thought that could be handled by this would be the following.
·Data repairs
·DDL Changes
·Assisting the helpdesk with accounts/password resets
·Ticket routing (making sure tickets get pushed to the correct DBA).
·Connection issues
·Handling of job failures
Do you all have any other suggestions of things that we can add to this list? Any suggestions would be great.
Thanks in advance!
Jeremy