Dave,
I think that helping to maintain documentation is an excellent idea. The other
idea (ensuring up to date software), is good too. I'll be sure to add both to
my list!
Thanks!
Jeremy
From: Herring, David [mailto:HerringD@xxxxxxx]
Sent: Saturday, April 09, 2016 11:51 PM
To: Sheehan, Jeremy; Oracle-L (oracle-l@xxxxxxxxxxxxx)
Subject: RE: DBA Service desk
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Jeremy,
So these items would cover all things outside of primary support, kind of like
infrastructure work? If so, what about:
* Documentation. This isn't just making sure first that key items are
documented (standard procedures, resolutions to errors, ...) but also
management of the documents themselves in some sort of sharepoint, including
"living" documents stay up-to-date.
* Infrastructure design. With a larger team of DBAs you must be
supporting hundreds of targets (dbs, listeners, agents, etc.) so you probably
have monitoring tools, custom scripts, interaction with enterprise ticketing
systems, "sandbox" hosts among other items. For these someone needs to be
proactive in terms of keeping tools updated with latest versions, management of
"sandbox" hosts (keeping latest required versions installed, for example),
approving changes to custom scripts and rolling out new versions, etc.
Regards,
Dave
From: oracle-l-bounce@xxxxxxxxxxxxx<mailto:oracle-l-bounce@xxxxxxxxxxxxx>
[mailto:oracle-l-bounce@xxxxxxxxxxxxx] On Behalf Of Sheehan, Jeremy
Sent: Friday, April 08, 2016 3:24 PM
To: Oracle-L (oracle-l@xxxxxxxxxxxxx<mailto:oracle-l@xxxxxxxxxxxxx>)
Subject: DBA Service desk
Yes, you read that correctly. My management is toying around with the idea of
creating a DBA Service desk for Oracle related tasks.
Let me give some background. I work for a fairly large company and we have
about 20 Oracle DBA's (fulltime and contractors). It was brought up in a
meeting to create a Service Desk of sorts to handle the "non-value add" work
that we all love to do (this would be a rotating job like being oncall).
Some things I thought that could be handled by this would be the following.
* Data repairs
* DDL Changes
* Assisting the helpdesk with accounts/password resets
* Ticket routing (making sure tickets get pushed to the correct DBA).
* Connection issues
* Handling of job failures
Do you all have any other suggestions of things that we can add to this list?
Any suggestions would be great.
Thanks in advance!
Jeremy
