Yes, you read that correctly. My management is toying around with the idea of
creating a DBA Service desk for Oracle related tasks.
Let me give some background. I work for a fairly large company and we have
about 20 Oracle DBA's (fulltime and contractors). It was brought up in a
meeting to create a Service Desk of sorts to handle the "non-value add" work
that we all love to do (this would be a rotating job like being oncall).
Some things I thought that could be handled by this would be the following.
* Data repairs
* DDL Changes
* Assisting the helpdesk with accounts/password resets
* Ticket routing (making sure tickets get pushed to the correct DBA).
* Connection issues
* Handling of job failures
Do you all have any other suggestions of things that we can add to this list?
Any suggestions would be great.
Thanks in advance!
Jeremy
