We have a Cirrus networked to the downtown office for archiving. The Stratus was sent to the office in Mooresville.
TomQuoting "Stuart, B. Alfred, B.S., C.R.A., O.C.T-C" <stuart.alfred@xxxxxxxxx>:
Tom, Do you run a Stratus or a Cirrus? I know in the end not much difference but from an IT point maybe? Stuart Alfred, B.S., C.R.A., O.C.T.-C 528 North Bauman Street Indianapolis, IN 46214 stuart.alfred@xxxxxxxxx 317 517-9455 cell www.stuartalfred.com On 12/11/13 3:35 PM, "Egnatz, Thomas James" <tegnatz@xxxxxxxxx> wrote:Lori, Our hard drive crashed a year ago, but after replacement (still under warranty) it worked fine. A month ago we got an "galvo motors" error message. The field engineer checked motors, mother board, another board, power supply, etc. The only thing left was the computer module, and that fixed it. Seems to work fine now. My wife at her work has dealt with a client for six weeks because of a problem transferring files from her office to the client's. Many emails, meetings, conference calls and UPSET MANAGERS: the client said it was a problem at the my wife's office, my wife checked everything out and said it must be at the client's (both have IT support that is contracted out). Finally the IT at the client's replaced the server involved at their end. What followed was three days of uninterrupted file transfers, and a lot of silence from the client. I bet the problem is network/server related. If you have a department IT guy, he needs to check it out. Maybe he could try plugging in a new server, and go from there. If everything checks out, call Zeiss again. Good luck. TomHello all Having a problem with the Cirrus OCT - for the first three years that I've been using this machine I have been able to do mac cubes and rnfls OU, then just as soon as the machine was done moving from finishing the scans, would be able to analyze the scans for printing. I could quickly review the scans make sure I had all the info I wanted or if any scans needed additional takes. All was peachy. Then blue screen of death that the harddrive was in serious trouble, machine crashing, ... . Now, service call in, repairs made, the motherboard was replaced, the machine has slowed down to a snails pace - have time to walk the patient back to the waiting area, then am only able to analyze the first mac cube, and have to keep waiting an additional two-three minutes before being able to start the analysis on the second mac cube, never mind the rnfls! What is the cause of this delay? I was told it was a server issue (being in a remote office), but the server is in our primary office and that machine has had these delay issues from day one!!! The machine I use was the fast one. I don't buy the 'server' being the problem, but haven't gotten any more credible answers to what the problem is. Anyone have suggestions? Thanks Lori Guerette, CRA COA [mailto:justhitanykey@xxxxxxxxxxx] justhitanykey@xxxxxxxxxxx if you want to reply offline
