[optimal] Re: Zeiss Cirrus problem
- From: Michael Turano <turano@xxxxxxxxx>
- To: "optimal@xxxxxxxxxxxxx" <optimal@xxxxxxxxxxxxx>
- Date: Wed, 11 Dec 2013 17:35:05 -0500
Happy to assist. I am in your area tomorrow and will try to stop in time
permitting.
Sent from my iPhone
> On Dec 11, 2013, at 5:28 PM, copcphotography@xxxxxxxxxxxxxxxxx wrote:
>
> Just want to thank all - I'm on the line with Zeiss again (thanks Michael),
> and I'll see how this turns out.
>
>
> -----Original Message-----
> From: "Egnatz, Thomas James" <tegnatz@xxxxxxxxx>
> Sent: Wednesday, December 11, 2013 3:35pm
> To: optimal@xxxxxxxxxxxxx
> Subject: [optimal] Zeiss Cirrus problem
>
> Lori,
>
> Our hard drive crashed a year ago, but after replacement (still under
> warranty) it worked fine. A month ago we got an "galvo motors" error
> message. The field engineer checked motors, mother board, another
> board, power supply, etc.
>
> The only thing left was the computer module, and that fixed it. Seems
> to work fine now.
>
> My wife at her work has dealt with a client for six weeks because of a
> problem transferring files from her office to the client's. Many
> emails, meetings, conference calls and UPSET MANAGERS: the client
> said it was a problem at the my wife's office, my wife checked
> everything out and said it must be at the client's (both have IT
> support that is contracted out). Finally the IT at the client's
> replaced the server involved at their end.
>
> What followed was three days of uninterrupted file transfers, and a lot
> of silence from the client.
>
> I bet the problem is network/server related. If you have a department
> IT guy, he needs to check it out. Maybe he could try plugging in a new
> server, and go from there. If everything checks out, call Zeiss again.
>
> Good luck.
>
> Tom
>
> >
> > Hello all
> >
> > Having a problem with the Cirrus OCT - for the first three years that
> > I've been using this machine I have been able to do mac cubes and
> > rnfls OU, then just as soon as the machine was done moving from
> > finishing the scans, would be able to analyze the scans for printing.
> > I could quickly review the scans make sure I had all the info I
> > wanted or if any scans needed additional takes. All was peachy.
> >
> > Then blue screen of death that the harddrive was in serious trouble,
> > machine crashing, ... . Now, service call in, repairs made, the
> > motherboard was replaced, the machine has slowed down to a snails
> > pace - have time to walk the patient back to the waiting area, then
> > am only able to analyze the first mac cube, and have to keep waiting
> > an additional two-three minutes before being able to start the
> > analysis on the second mac cube, never mind the rnfls!
> >
> > What is the cause of this delay? I was told it was a server issue
> > (being in a remote office), but the server is in our primary office
> > and that machine has had these delay issues from day one!!! The
> > machine I use was the fast one.
> >
> > I don't buy the 'server' being the problem, but haven't gotten any
> > more credible answers to what the problem is.
> >
> > Anyone have suggestions?
> >
> > Thanks
> >
> > Lori Guerette, CRA COA
> >
> > [mailto:justhitanykey@xxxxxxxxxxx] justhitanykey@xxxxxxxxxxx if you
> > want to reply offline
> >
>
>
>
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>
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>
>
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