[optimal] Re: Zeiss Cirrus problem
- From: "Stuart, B. Alfred, B.S., C.R.A., O.C.T-C" <stuart.alfred@xxxxxxxxx>
- To: <optimal@xxxxxxxxxxxxx>
- Date: Sun, 15 Dec 2013 14:52:10 -0500
Tom,
Do you run a Stratus or a Cirrus? I know in the end not much difference
but from an IT point maybe?
Stuart Alfred, B.S., C.R.A., O.C.T.-C
528 North Bauman Street
Indianapolis, IN 46214
stuart.alfred@xxxxxxxxx
317 517-9455 cell
www.stuartalfred.com
On 12/11/13 3:35 PM, "Egnatz, Thomas James" <tegnatz@xxxxxxxxx> wrote:
>Lori,
>
>Our hard drive crashed a year ago, but after replacement (still under
>warranty) it worked fine. A month ago we got an "galvo motors" error
>message. The field engineer checked motors, mother board, another
>board, power supply, etc.
>
>The only thing left was the computer module, and that fixed it. Seems
>to work fine now.
>
>My wife at her work has dealt with a client for six weeks because of a
>problem transferring files from her office to the client's. Many
>emails, meetings, conference calls and UPSET MANAGERS: the client
>said it was a problem at the my wife's office, my wife checked
>everything out and said it must be at the client's (both have IT
>support that is contracted out). Finally the IT at the client's
>replaced the server involved at their end.
>
>What followed was three days of uninterrupted file transfers, and a lot
>of silence from the client.
>
>I bet the problem is network/server related. If you have a department
>IT guy, he needs to check it out. Maybe he could try plugging in a new
>server, and go from there. If everything checks out, call Zeiss again.
>
>Good luck.
>
>Tom
>
>>
>> Hello all
>>
>> Having a problem with the Cirrus OCT - for the first three years that
>> I've been using this machine I have been able to do mac cubes and
>> rnfls OU, then just as soon as the machine was done moving from
>> finishing the scans, would be able to analyze the scans for printing.
>> I could quickly review the scans make sure I had all the info I
>> wanted or if any scans needed additional takes. All was peachy.
>>
>> Then blue screen of death that the harddrive was in serious trouble,
>> machine crashing, ... . Now, service call in, repairs made, the
>> motherboard was replaced, the machine has slowed down to a snails
>> pace - have time to walk the patient back to the waiting area, then
>> am only able to analyze the first mac cube, and have to keep waiting
>> an additional two-three minutes before being able to start the
>> analysis on the second mac cube, never mind the rnfls!
>>
>> What is the cause of this delay? I was told it was a server issue
>> (being in a remote office), but the server is in our primary office
>> and that machine has had these delay issues from day one!!! The
>> machine I use was the fast one.
>>
>> I don't buy the 'server' being the problem, but haven't gotten any
>> more credible answers to what the problem is.
>>
>> Anyone have suggestions?
>>
>> Thanks
>>
>> Lori Guerette, CRA COA
>>
>> [mailto:justhitanykey@xxxxxxxxxxx] justhitanykey@xxxxxxxxxxx if you
>> want to reply offline
>>
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