Good afternoon,
Let me start with an apology for third failure of our Newsagent email service
since Easter weekend. I do not regard this as an acceptable standard of
service either as a service provider or as a customer.
I have been working with IT colleagues to understand what has happened here to
cause this cycle of failure, particularly as some of you have commented, at
weekends and what we can do to avoid any further instances.
The issue isn't limited to RNIB Newsagent but affects all of RNIB. The email
server ran out of space exceptionally quickly Friday night/Saturday morning and
the problems flowed from there. It is worth noting that is NOT related to the
Wanna Cry issues in the news at the moment.
We are moving to a new email system this week which is a crucial improvement in
our infrastructure. I have underlined with our IT colleagues that there is a
necessity for out of hours / weekend IT support and they are looking into how
they can provide consistent cover.
One change I have requested is a limit on the number of times the email will
attempt to re-send. At the moment, the email server responds to failure
messages by pausing and then trying again later. The closer your email address
is to the top of the list the more emails you will have received. I have
requested a cap of 3 times retrying. It is reasonable for the system to retry
in cases of failure but not infinitely so.
I would also like to say thank you to those who download the papers and share
them with others when these failures have occurred - it is appreciated.
Again, let me apologise. It is deeply frustrating for you and for us when this
happens. I've never seen it like this before and three times in a month is too
much.
Kind regards, James
---
James Bartlett
RNIB Newsagent / RNIB Bookshop
Royal National Institute of Blind People
First Floor, Midgate House, Midgate, Peterborough PE1 1TN
Tel: 01733 375335 (501-5335)
Mob: 07701 396175
Email: james.bartlett@xxxxxxxxxxx
Web: www.rnib.org.uk
Join us on Facebook: www.facebook.com/rnib
Follow us on twitter: www.twitter.com/rnib
--
This May we are celebrating braille with Wear dots ... raise lots. Find out how
you can get involved at work, at school or with friends by visiting
www.rnib.org.uk/weardots
--
DISCLAIMER:
NOTICE: The information contained in this email and any attachments is
confidential and may be privileged. If you are not the intended recipient you
should not use, disclose, distribute or copy any of the content of it or of any
attachment; you are requested to notify the sender immediately of your receipt
of the email and then to delete it and any attachments from your system.
RNIB endeavours to ensure that emails and any attachments generated by its
staff are free from viruses or other contaminants. However, it cannot accept
any responsibility for any such which are transmitted.
We therefore recommend you scan all attachments.
Please note that the statements and views expressed in this email and any
attachments are those of the author and do not necessarily represent those of
RNIB.
RNIB Registered Charity Number: 226227
Website: https://www.rnib.org.uk ;<https://www.rnib.org.uk>
