Hi
The outgoing emails are queued up to the email server as well and that is where
it filled up. The changes IT have implemented to our email this week should
remove this issue. Apart from occasional outages, I haven't known anything
like these three weekends we have experienced in the last month.
I entirely agree that we need more robust weekend cover and that is what I have
requested. More checks will be made through the weekend to check for issues
but we need IT support in place to deal with them when identified.
Thank you, James
---
James Bartlett
RNIB Newsagent / RNIB Bookshop
Royal National Institute of Blind People
First Floor, Midgate House, Midgate, Peterborough PE1 1TN
Tel: 01733 375335 (501-5335)
Mob: 07701 396175
Email: james.bartlett@xxxxxxxxxxx
-----Original Message-----
From: ntnm-bounce@xxxxxxxxxxxxx [mailto:ntnm-bounce@xxxxxxxxxxxxx] On Behalf Of ;
Derek Hornby
Sent: 15 May 2017 18:54
To: ntnm@xxxxxxxxxxxxx
Subject: [ntnm] Re: Newsagent Emailer service - weekend failure
Hi James
I am a little confused.
You said
"The issue isn't limited to RNIB Newsagent but affects all of RNIB."
But if we email an RNIB address, it doesn't bounce.
You also say
"The email server ran out of space exceptionally quickly Friday
night/Saturday morning and the problems flowed from there."
If the server ran out of space, how does that affect RNIB outgoing
mail?
Surely if a server runs out of space, it's the server's
incoming mail that would get affected, surely.
Also, as the fix was done very quickly before 09:00 today, Monday,
I think an on call IT member of staff, could have
fixed the problem just as quickly on a Saturday.
And as many RNIB staff use the email system from home,
it would be very easy for IT to monitor the system also home
based,
without causing lot of work.
Derek
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