[muglo] Re: hispeed
- From: Ilbert Walker <walker@xxxxxxxx>
- To: muglo@xxxxxxxxxxxxx
- Date: Wed, 12 May 2004 09:26:50 -0400
On 11 May 2004, at 11:40 PM, James Bobik wrote:
> On 5/10/04 8:38 PM, "Ilbert Walker" <walker@xxxxxxxx> wrote:
>
>>
>> On 10 May 2004, at 7:01 PM, James Bobik wrote:
>>
>>> I experienced my service interruptions with Sympatico
>>
>> Can you elaborate on this a little, please James?
>>
>> I use Sympatico HDSL and think. like their parent, they are too big
>> to
>> have any degree of customer/user friendliness.
>>
>> On the other hand, Roger's pre-emptive billing of the past turned me
>> off from them years ago
>>
>> Hobson's choice, I guess ?
>>
>>
>>
>> Ilbert
>>
>>
>> _________________________________________________
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> My service interruptions included being bumped off about 20-30 times
> per
> day, problems with phone line noise due to a myriad of problems in the
> area
> and problems with their authentication servers being down making it
> impossible to log on.
>
> I understand the billing problems...I've experienced the same with
> both. But
> Bell is the monopoly carrier for local phone service and I find that
> makes
> them a little too snooty for their own good. I usually made calls to
> their
> central office in Montreal, remained on hold for at least 30 minutes a
> pop
> only to get an inexperienced Level 1 tech who knew nothing about
> networking.
> I would have to call back on an average of 2 to 3 times to have the
> call
> escalated only to have a senior level tech solve the problem in about
> 10
> seconds. Sometimes it pays to be persistent.
>
> Stick with cable. My professional opinion. The speed is more
> consistent
> (uploads/downloads), better customer service and easier to
> troubleshoot. The
> price...still think all high speed carriers are too expensive. But I
> never
> go above my monthly bandwidth limit and I'm always connected. Just get
> yourself a good router (can recommend one) and run antivirus updates
> constantly (PC only).
>
> Hope this helps
Yes thanks - it does !
I have experienced similar problems - including the Montreal one !!
Ilbert
>>
>
> http://muglo.on.ca/
>
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