Theresa writes Turns out the problem is not with the printer it¹s moisture in the paper. They suggested I try a new unopened ream of paper and it did not steam. Then I put in the old paper and it steamed. Lesson for me: keep the paper in a Rubbermaid container to keep it dry! Thanks for you help. Incidentally, the HP tech guy gave very good service. _________________________________________________ For information concerning the MUGLO List just click on http://muglo.on.ca/Pages/joinus.html Don't forget to periodically check our web site at: http://muglo.on.ca/