I have tried that but there are no Norton add ins listed. And there are = no add-ins checked (or enabled) Dale -----Original Message----- From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On = Behalf Of Linda F. Johnson Sent: Tuesday, June 01, 2004 11:03 AM To: mso@xxxxxxxxxxxxx Subject: [mso] Re: outlook 2002 SP3 runtime error Usually this error refers to an addin (which I would assume, in your = case, is Norton)...have you checked your addins in Outlook? What I would do is check your addins...remove any that refer to Norton...then uninstall Norton COMPLETELY, then try reinstalling Norton Your addins are located here: On the Tools menu, click Options. In the Options dialog box, select the Other tab, and then click Advanced Options. In the Advanced Options dialog box, click Add-In Manager.=20 Linda Linda's Computer Stop http://personal-computer-tutor.com ABC Free Ezine ~ Free Ebooks and Tutorials *all outgoing mail scanned by Norton AV. If you got a bug that looks = like it came from me, it did NOT! -----Original Message----- From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On = Behalf Of Dale Enlow Sent: Tuesday, June 01, 2004 1:48 PM To: mso@xxxxxxxxxxxxx Subject: [mso] outlook 2002 SP3 runtime error I am running Outlook 2002 SP3 on a Dell 4300 Pent. IV under Win XP Home. = I recently installed Norton Internet Security 2004 which includes Norton Antivirus. I use Outlook as my primary e-mail program and it worked fine until recently when I attempt to launch the program I receive the = following error message: "Microsoft Visual C++ Runtime Library. Runtime Error! Program: C:************OUTLOOK.EXE abnormal program termination." When = I click OK the program exits to the desktop. The next time I try to start Outlook It does not show the error message, but it indicates that the Archive Folders were not closed correctly, it does a file check for = errors, then the program works normally. The program always takes two attempts = to start now. I have searched the MS Office knowledge bases, uninstalled = (and re-installed) the Norton product, and checked Symantec's site for all = the updates. Does anyone have any suggestions? Thanks Dale ************************************************************* You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx = or MicrosoftOffice@xxxxxxxxxxxxxxxx To send mail to the group, simply address it to mso@xxxxxxxxxxxxx To Unsubscribe from this group, send an email to=20 mso-request@xxxxxxxxxxxxx with the word "unsubscribe" (without the = quotes) in the subject line. Or, visit the group's homepage and use the dropdown menu. This will = also allow you to change your email settings to digest or vacation (no mail). //www.freelists.org/webpage/mso To be able to use the files section for sharing files with the group, = send a request to mso-moderators@xxxxxxxxxxxxx and you will be sent an = invitation with instructions. Once you are a member of the files group, you can go here to upload/download files: http://www.smartgroups.com/vault/msofiles ************************************************************* ************************************************************* You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx or MicrosoftOffice@xxxxxxxxxxxxxxxx To send mail to the group, simply address it to mso@xxxxxxxxxxxxx To Unsubscribe from this group, send an email to mso-request@xxxxxxxxxxxxx with the word "unsubscribe" (without the quotes) in the subject line. Or, visit the group's homepage and use the dropdown menu. This will also allow you to change your email settings to digest or vacation (no mail). //www.freelists.org/webpage/mso To be able to use the files section for sharing files with the group, send a request to mso-moderators@xxxxxxxxxxxxx and you will be sent an invitation with instructions. Once you are a member of the files group, you can go here to upload/download files: http://www.smartgroups.com/vault/msofiles *************************************************************