Ok..I've never used Outlook for web mail like hotmail, since I have no need to...but I'm curious...are you saying that just by creating a web mail account, it adds a folder to your folder list? Why is this? Is it actually an additional pst file? If so, can you right click on it and choose to "close" it? If you can, do that...then exit Outlook and find that pst file and delete it in Windows...then it should be gone. I never knew creating a hotmail account in Outlook created a folder in your folder list...that's weird...unless it DOES create a whole new pst file. Linda F. Johnson, M.A., MOS Linda's Computer Stop http://personal-computer-tutor.com Free e-Books, Newsletter, and tutorials -----Original Message----- From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On Behalf Of Colin Sent: Thursday, October 09, 2003 7:18 AM To: mso@xxxxxxxxxxxxx Subject: [mso] Outlook 2k2 I've managed to mess up my Outlook settings somehow. In addition to my main accounts, I have a Hotmail account. Somehow, I have lost the ability to access it. When I click on Hotmail in the Folder List, I get the message below. "Unable to display the folder. Microsoft Outlook could not access the specified folder location. The .DLL file for the information service could not be found. MAPI was unable to load the information service pstprx.dll. Be sure the service is correctly installed and configured." If I right click, I get the same message. If I delete the account (Tools, E-mail Accounts) it does not delete the account in the folder list. If I then add Hotmail again, I get a second Hotmail entry in the Folder List (which works correctly). All my other accounts work fine. I've tried a Detect & Repair with no success. Anyone got any suggestion please. Thanks Colin ************************************************************* You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx or MicrosoftOffice@xxxxxxxxxxxxxxxx To send mail to the group, simply address it to mso@xxxxxxxxxxxxx To Unsubscribe from this group, send an email to mso-request@xxxxxxxxxxxxx with the word "unsubscribe" (without the quotes) in the subject line. Or, visit the group's homepage and use the dropdown menu. This will also allow you to change your email settings to digest or vacation (no mail). //www.freelists.org/webpage/mso To be able to use the files section for sharing files with the group, send a request to mso-moderators@xxxxxxxxxxxxx and you will be sent an invitation with instructions. Once you are a member of the files group, you can go here to upload/download files: http://www.smartgroups.com/vault/msofiles *************************************************************