Kimsan, You need to take a screen shot of the entire web page. Then, (unless you're using the handy tool they provide) you need to open the Paint program and paste, and save as a 256-color bitmap. then that bitmap is what you upload to the Solona people. Solona has a handy tool that will take the screen shot with just a keystroke and creates a filed "11.png" on your hard drive, ready to upload. Its a lot faster, using this tool to do the snapshot. Good luck. Dave ----- Original Message ----- From: Kimsan Song To: jfw@xxxxxxxxxxxxx Sent: Friday, February 19, 2010 17:00 Subject: using solona Ok I might be doing something wrong, which if I am I have know idea what. Here's the deal. I follow the instructions for the capcha thing with solona and when I go to submit a capcha, it says 3. This cannot be right, what am I doing wrong?