I can't even find the printer on my computer. Would that be under add or remove programs or under hardware? Regards, Marie -----Original Message----- From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of RAWest Sent: Saturday, April 19, 2008 11:53 AM To: jfw@xxxxxxxxxxxxx Subject: RE: printer problems Have you uninstalled the printer? Then reinstalled the printer? Also you might have to go to your printers manufacturer and see if there are updated drivers for it. Robert To find me you can do the following. Skype id: rawest24 Aim id: rawest24 EMail: rawest@xxxxxxxxxxxxx _____ From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Marie Lyons Sent: Saturday, April 19, 2008 10:26 AM To: jfw@xxxxxxxxxxxxx Subject: printer problems I was in the middle of making copies when I got this dialogue box that said "spooler subsystem has encountered a problem and needs to close". I have tried to reinstall the printer but every time I boot up the computer I get this message. Anyone have any suggestions? Regards, Marie <mlyons53@xxxxxxxxxxx>