Re: jaws and adobe reader problem need help
- From: Anthony P Schnurr <aschnurr@xxxxxxx>
- To: jfw@xxxxxxxxxxxxx
- Date: Wed, 4 Aug 2010 09:46:31 -0400
Andy,
No, this is not a JAWS problem or a problem with your computer setup.
Instead, it is probably due to the fact that the PDF document in question
contains scanned images of the document rather than the actual text. The
only way to read these kinds of documents is to use an OCR program such as
OpenBook, Kurzweil K1000 or Omni Page.
Alternatively, you could ask the company to send this document in another
format. Unfortunately; you may not have much luck if they either do not
understand your problem or if they have a policy about the format of
documents they release.
Tony Schnurr
Programmer Analyst Sr Professional
CSC
6125 E. 21st Street MS 32 Indianapolis IN, USA 46219-2058
Global Outsourcing Services | p; +1-317.306.3608 | f: +1-317.306.4253 |
aschnurr@xxxxxxx | www.csc.com
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From:
"andy" <starclip98@xxxxxxxxxxxxxx>
To:
<jfw@xxxxxxxxxxxxx>
Date:
08/04/2010 09:28
Subject:
jaws and adobe reader problem need help
hello listers i am having a problem with a document in adobe reader 9.3 i
have had a company e-mail me a document 3 times and every time i open it
with adobe reader it says alert empty document i tried this on 2 diferent
computers and get the same results is this a problem with jaws or adobe
reader or is something else going on the reps at the company say they can
read it with no problem i would really appreciate any thoughts on this
problem. i am using the latest jaws 11 andXP SP 3 on one computer with
adobe 9.3 and vista SP 2 with the same setup on the other.
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