It sounds like she's got a slow pc with too little memory, and like us all, over time has added more and more software packages which run at startup, and so are running when she's trying to run Word. Removing some of these (firewalls, antivirus, antispyware, all kinds of convenience software, etc.) would help; of course, so would adding memory if she doesn't have at least 2gb. Deleting normal.dot won't hurt; almost no one has customized it so that they would mind losing it. If she has just try renaming it instead. hth, Chip ------------------------------ Chip Orange Database Administrator Florida Public Service Commission Chip.Orange@xxxxxxxxxxxxxxx (850) 413-6314 (Any opinions expressed are solely those of the author and do not necessarily reflect those of the Florida Public Service Commission.) > -----Original Message----- > From: jfw-bounce@xxxxxxxxxxxxx > [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Chris Hallsworth > Sent: Monday, July 28, 2008 1:45 PM > To: jfw@xxxxxxxxxxxxx > Subject: Word 2003 Problem > > Hi all, > E-mailing on behalf of a friend who's experiencing sluggish > performance when > creating or opening files in Word 2003. This only happens for > some time, > then the performance is back. She's using JAWS 8 as her > screen reader, > running in 40 minute mode. Would deleting normal.dot solve > the problem? What > else could she do? Thanks in advance for the help. > > -- > Chris Hallsworth > > Derbyshire, UK > > E-mail > christopherhallsworth71@xxxxxxxxxxxxxx > > MSN > ch9675@xxxxxxxxxxx > > Skype > chrishallsworth7266 > > Website > http://www.chrishallsworth.co.nr > > Klango > chrishallsworth > > -- > JFW related links: > JFW homepage: http://www.freedomscientific.com/ > Scripting mailing list: > http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.com > JFW List instructions: > To post a message to the list, send it to jfw@xxxxxxxxxxxxx > To unsubscribe from this mailing list, send a message to > jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the > subject line. > Archives located at: //www.freelists.org/archives/jfw > > If you have any concerns about the list, post received from > the list, or the way the list is being run, do not post them > to the list. Rather contact the list owner at > jfw-admins@xxxxxxxxxxxxxx > -- JFW related links: JFW homepage: http://www.freedomscientific.com/ Scripting mailing list: http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.com JFW List instructions: To post a message to the list, send it to jfw@xxxxxxxxxxxxx To unsubscribe from this mailing list, send a message to jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line. Archives located at: //www.freelists.org/archives/jfw If you have any concerns about the list, post received from the list, or the way the list is being run, do not post them to the list. Rather contact the list owner at jfw-admins@xxxxxxxxxxxxxx