Derek, I have one thought, especially considering the importance you place on your headings. The way JAWS reads text, it typically merges a heading with the following sentence, which can cause me to overlook that a line is functioning as a heading. It might help to place a period after each heading so that JAWS pauses and doesn't create a run-on sentence out of it. I'm glad you're giving this question so much thought. One lister suggests that we get used to listening to imperfectly rendered documents. However, I think we sometimes do so at the cost of missing information and signals embedded in the text. After all, there's a reason why print and braille highlight headings and italicize text. ----- Original Message ----- From: Derek Binkley To: jfw@xxxxxxxxxxxxx Sent: Monday, July 13, 2009 10:11 AM Hi, I am planning on distributing a Word document to some of our customers some of whom will be using Jaws to read the document. I am new to Jaws and am not sure how to deal with pronunciation of certain punctuation. This document is organized into sections which are crucial to the meaning of the document. Once example is a section I which has subsections (a) and (b). When Jaws reads these subsections it pronounces them as follows, "left paren ah right paren." Can I leave this text as it is or would it be better to change it somehow so that it is pronounced more clearly? Thanks for you help. Regards, Derek Binkley