Re: Install of MSN Messenger 5 causing JAWS problems
- From: "Dave Hutchins" <dhutchins@xxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Sat, 24 Apr 2004 23:21:41 -0500
Hi tthere
I have kind of the same problem, when I installed Macafee security virus
protection, it seems to rise hell with my system until it has been on a
while. I think you might try to unload some of the stuff start over again.
I am going to do the same thing with mine sometime this summer unload
Macafee clean it all out install Norton. I think the more stuff you have
running on your system, the more trouble your going to have. David Hutchins
----- Original Message -----
From: "Greg Epley" <gregepley@xxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Saturday, April 24, 2004 10:27 AM
Subject: Install of MSN Messenger 5 causing JAWS problems
> Hi,
> After reading recently that MSN Messenger was a good accessible messaging
> client for Windows XP, I downloaded the XP version from the JFWLite
Programs
> page, along with the scripts.
>
> I am running JAWS 5.00.844 on Windows XP Home with all the critical
updates
> and SP1 installed, and experiencing no other system problems prior to this
> install of MSN Messenger 5.0.
>
> I installed the scripts and then ran the MSN Messenger 5 setup program.
> Everything went fine with that.
>
> After MSN Messenger was able to start, I went to the Sign In and began the
> passport account setup.
>
> From reading the wizard pages, it sounded like I could register my regular
> ISP email account rather than setting up a Hotmail account.
>
> While trying to select a different radio button in the cluster on one of
the
> wizard pages to let me do this, I heard the Windows Default beep sound and
> JAWS went mute. I've had this happen before and after starting Narrator,
> discovered that JAWS had an application error with the Send/Don't Send
> buttons.
>
> I gracefully shut down the MSN Messenger wizard and was finally able to
get
> the system shut down.
>
> At restart JAWS started as usual. I again tried to go through the wizard
> and JAWS crashed again.
>
> I decided on the next restart to disable JAWS st startup and did so, then
I
> launched Narrator. I began having some problems getting the wizard to
read
> well with Narrator and tried to start JAWS with my hotkey.
>
> JAWS said nothing. It was running, but a sighted person helped me verify
> that the menus in JAWS read Options, Utilities, Help - the Language menu
was
> nonexistent and JAWS was frozen.
>
> I restarted the system and JAWS didn't try to start at startup as it had
> been configured. I tried my hotkey and JAWS tried to load but again was
> missing the Language menu. There was no speech on either version.
>
> After another restart I tried running a repair on JAWS from Installation
> Maintenance. Still no improvement, although I was able to tell JAWS 5 to
> start automatically at Windows startup.
>
> After restart JAWS began speaking again. I use a SAPI 4 engine so I
> unloaded JAWS and tried to launch it not as a service so I could use the
> SAPI 4 detect. JAWS spoke, but when I tried to use SAPI 4 detect it
froze.
>
> I restarted and went into Add/Remove Programs to remove MSN Messenger, and
> successfully removed it. I then restarted and ran Disk Cleanup, checking
to
> clean up any items that I thought might be causing Windows to run some
> application in the temporary files or other areas that might be
interfering.
> That was also successful.
>
> After another restart, I tried to again run JAWS not as a service and use
> SAPI 4 detect. It froze again. I haven't tried JAWS 4.51 again at this
> point.
>
> I thought I'd write here first and see if anyone had any suggestions at
this
> point, because I know FS isn't going to respond to me likely before
Tuesday
> or Wednesday, and I can't stand this Elloquence voice until then.
>
> My options at this point are to attempt to remove and delete JAWS 5
> completely from the hard drive, then try to reinstall it and hope I can
run
> it not as a service long enough to get my SAPI 4 engine detected. I had
no
> problems with this before, but for whatever reason it doesn't like
something
> in my system now and I can't pin down what could be interfering. I have
> installed a number of applications since that time, but since I wasn't
> having any problems with unloading and restarting JAWS 5 or JAWS 4.51
until
> after this MSN Messenger mess, I have to assume that did something to my
> system, and so I don't see where reinstalling JAWS is going to fix it.
>
> My other option is to back things up and reinstall my whole system and
never
> try to install MSN Messenger (any version). Once a software spooks me
like
> this during install, I'm obviously very hesistant to trust it in the
future.
> I generally have a very stable system and software that causes these kinds
> of problems, I don't care how well they work for others, gets a bad rating
> in my book.
>
> I can understand if most people here haven't had problems, but obviously
MSN
> Messenger started some progression of events since I hadn't been having
any
> problems until then.
>
> I'll see what responses I get here, and depending on the response I'll try
> and email to FS support sometime tomorrow.
> -Greg Epley
>
>
>
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