Re: Install of MSN Messenger 5 causing JAWS problems
- From: Chris Skarstad <toonhead5@xxxxxxxxxxx>
- To: jfw@xxxxxxxxxxxxx
- Date: Sat, 24 Apr 2004 21:55:01 -0500
why are you guys having such a hard time? msn 5.0 has a simple instalation
program. you just keep hitting the next button until it installs. not sure
where the difficulties lie.
At 11:06 AM 4/24/2004, you wrote:
>To avoid the setting up of an hot mail account I finally rsorted to having a
>sighted person install MSN messenger5.0, and It has worked fine since that
>time. I was unable to install it successfully witha screen reader.
>
>----- Original Message -----
>From: "Greg Epley" <gregepley@xxxxxxxxxx>
>To: <jfw@xxxxxxxxxxxxx>
>Sent: Saturday, April 24, 2004 11:27 AM
>Subject: Install of MSN Messenger 5 causing JAWS problems
>
>
> > Hi,
> > After reading recently that MSN Messenger was a good accessible messaging
> > client for Windows XP, I downloaded the XP version from the JFWLite
>Programs
> > page, along with the scripts.
> >
> > I am running JAWS 5.00.844 on Windows XP Home with all the critical
>updates
> > and SP1 installed, and experiencing no other system problems prior to this
> > install of MSN Messenger 5.0.
> >
> > I installed the scripts and then ran the MSN Messenger 5 setup program.
> > Everything went fine with that.
> >
> > After MSN Messenger was able to start, I went to the Sign In and began the
> > passport account setup.
> >
> > From reading the wizard pages, it sounded like I could register my regular
> > ISP email account rather than setting up a Hotmail account.
> >
> > While trying to select a different radio button in the cluster on one of
>the
> > wizard pages to let me do this, I heard the Windows Default beep sound and
> > JAWS went mute. I've had this happen before and after starting Narrator,
> > discovered that JAWS had an application error with the Send/Don't Send
> > buttons.
> >
> > I gracefully shut down the MSN Messenger wizard and was finally able to
>get
> > the system shut down.
> >
> > At restart JAWS started as usual. I again tried to go through the wizard
> > and JAWS crashed again.
> >
> > I decided on the next restart to disable JAWS st startup and did so, then
>I
> > launched Narrator. I began having some problems getting the wizard to
>read
> > well with Narrator and tried to start JAWS with my hotkey.
> >
> > JAWS said nothing. It was running, but a sighted person helped me verify
> > that the menus in JAWS read Options, Utilities, Help - the Language menu
>was
> > nonexistent and JAWS was frozen.
> >
> > I restarted the system and JAWS didn't try to start at startup as it had
> > been configured. I tried my hotkey and JAWS tried to load but again was
> > missing the Language menu. There was no speech on either version.
> >
> > After another restart I tried running a repair on JAWS from Installation
> > Maintenance. Still no improvement, although I was able to tell JAWS 5 to
> > start automatically at Windows startup.
> >
> > After restart JAWS began speaking again. I use a SAPI 4 engine so I
> > unloaded JAWS and tried to launch it not as a service so I could use the
> > SAPI 4 detect. JAWS spoke, but when I tried to use SAPI 4 detect it
>froze.
> >
> > I restarted and went into Add/Remove Programs to remove MSN Messenger, and
> > successfully removed it. I then restarted and ran Disk Cleanup, checking
>to
> > clean up any items that I thought might be causing Windows to run some
> > application in the temporary files or other areas that might be
>interfering.
> > That was also successful.
> >
> > After another restart, I tried to again run JAWS not as a service and use
> > SAPI 4 detect. It froze again. I haven't tried JAWS 4.51 again at this
> > point.
> >
> > I thought I'd write here first and see if anyone had any suggestions at
>this
> > point, because I know FS isn't going to respond to me likely before
>Tuesday
> > or Wednesday, and I can't stand this Elloquence voice until then.
> >
> > My options at this point are to attempt to remove and delete JAWS 5
> > completely from the hard drive, then try to reinstall it and hope I can
>run
> > it not as a service long enough to get my SAPI 4 engine detected. I had
>no
> > problems with this before, but for whatever reason it doesn't like
>something
> > in my system now and I can't pin down what could be interfering. I have
> > installed a number of applications since that time, but since I wasn't
> > having any problems with unloading and restarting JAWS 5 or JAWS 4.51
>until
> > after this MSN Messenger mess, I have to assume that did something to my
> > system, and so I don't see where reinstalling JAWS is going to fix it.
> >
> > My other option is to back things up and reinstall my whole system and
>never
> > try to install MSN Messenger (any version). Once a software spooks me
>like
> > this during install, I'm obviously very hesistant to trust it in the
>future.
> > I generally have a very stable system and software that causes these kinds
> > of problems, I don't care how well they work for others, gets a bad rating
> > in my book.
> >
> > I can understand if most people here haven't had problems, but obviously
>MSN
> > Messenger started some progression of events since I hadn't been having
>any
> > problems until then.
> >
> > I'll see what responses I get here, and depending on the response I'll try
> > and email to FS support sometime tomorrow.
> > -Greg Epley
> >
> >
> >
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