I understand how it works but it is a better option than standby for jaws users. I use it both with my desktop and laptop. My laptop is 5 years old and for the amount of time it takes to come out of hibernation it is faster than a reboot of the system. _____ From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Dennis Bartlett Sent: Wednesday, January 02, 2008 12:48 PM To: jfw@xxxxxxxxxxxxx Subject: RE: [Bulk] RE: Loss of speech I guess I failed to mention that I have called tech support, I've also dealt with Jim Ellsworth and Bryan Carver without result. I've also noticed that not everyone in the support department is on the same page as far as solutions go. I have complained about this issue as well. From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Chip Orange Sent: Wednesday, January 02, 2008 12:45 PM To: jfw@xxxxxxxxxxxxx Subject: [Bulk] RE: Loss of speech Please *call* tech support. I've had an email from the head of tech support in which he states rather clearly that the email tech support is very much second tier; and if you call for phone tech support, you'll get a much better quality response. In my case, he was right. I've complained to him several times about the quality of email tech support, but for whatever reason his only response is to call for phone tech support (assuming you're in the u.s., I didn't attempt to check). hth, Chip ------------------------------ Chip Orange Database Administrator Florida Public Service Commission Chip.Orange@xxxxxxxxxxxxxxx (850) 413-6314 (Any opinions expressed are solely those of the author and do not necessarily reflect those of the Florida Public Service Commission.) _____ From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Dennis Bartlett Sent: Wednesday, January 02, 2008 10:54 AM To: jfw@xxxxxxxxxxxxx Subject: Loss of speech Have any of you experienced the following problems? I have also sent this to FS without any results. Hello all, I am still getting the Error 6 message on two different machines. According to your bulletin it states the following: Details of Selected Bulletin Bulletin Type: TSN Number: 18851 Date Posted: 09/21/2004 Product Name: JAWS Version: 5.10 plus Category: Authorization Short Description: JAWS does not function properly after returning from Standby mode. Problem: JAWS may stop functioning correctly after you return from Standby mode. In some cases, the program displays the following error message after your computer returns from Standby mode: "JAWS Error [6]: Feature is not licensed to run on this machine." After you receive this message, JAWS begins running in 40 minute mode. If you attempt to restart JAWS, your system fails or JAWS continues running in 40 minute mode. If you restart your computer, JAWS stops running in 40 minute mode and functions normally. Solution: If you restart your computer, JAWS will be fully activated again. However, the problem will occur again if the computer goes on standby. It is recommended that you disable Standby mode on this computer. To prevent your computer from going on standby, do the following: 1. Open the Start menu, select Settings, and then choose Control Panel. 2. If you are using Windows ME, select Power Options and press ENTER. If you are using Windows 98, select Power Management and press ENTER. 3. In the Power Schemes list, select "Always On." 4. Press ENTER. All of this functionality is disabled on both machines. I have been experiencing this issue since the public beta which was only installed on one of the machines. Now that the official release is out I am still experiencing the same issue along with other issues which I also experienced during the public beta. These issues are as follows. 1. Extremely long delay in JAWS starting after log on. 2. Loss of speech when downloading email. 3. Loss of speech after deleting a message. 4. Loss of speech while listening to other audio files. 5. After using a Braille Voyager for a couple of hours JAWS begins to crackle with the cursor blink rate of the display. There doesn't seem to be anyone who knows how to resolve these issues. I have uninstalled JAWS and all shared components and reinstalled without success. I have changed environment variables according to Jim's suggestion without result. Since I am experiencing this on two machines, a Dell 1505, and an HP with different audio cards etc. I'm sure others have experienced this problem. I would appreciate any help you can provide. Top of Form Bottom of Form No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.17.12/1203 - Release Date: 12/30/2007 11:27 AM No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.17.12/1203 - Release Date: 12/30/2007 11:27 AM No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.17.12/1203 - Release Date: 12/30/2007 11:27 AM