Hmm, On my XP laptop I removed JAWS 8 through 10 and I started with 8. I used the JAWS software to remove each version and all went very well. Cy, The Anasazi From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Charles Sent: Sunday, March 13, 2011 10:16 AM To: jfw@xxxxxxxxxxxxx Subject: Re: [Bulk] RE: [Bulk] Research It and UPS Hi, Freedom Scientific recommends removing previous versions beginning with the most recent and on to the earliest. for example if you have version 11.00 thru 8.00, begin with version 11.00 then the next version down and so on. It will not be a good idea to remove the earliest first. Be careful not to uninstall shared files as you uninstall. Charles drian Spratt <mailto:Adrian@xxxxxxxxxxxxxxxx> Sent: Saturday, March 12, 2011 12:12 PM To: jfw@xxxxxxxxxxxxx Subject: RE: [Bulk] RE: [Bulk] Research It and UPS I should have thought of this. The fix would have to come through an update. Another incentive to bite the bullet and install JAWS 12, which raises a separate question. It might have been you, Dave, who warned listers that FS recommends removing prior versions of JAWS when installing version 12. I'm even more reluctant to do that than I am to take on JAWS 12 before it's run its fix cycle. Has anyone had good or bad experiences installing JAWS 12 but keeping earlier versions? _____ From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Farfar Carlson Sent: Saturday, March 12, 2011 3:02 PM To: jfw@xxxxxxxxxxxxx Subject: Re: [Bulk] RE: [Bulk] Research It and UPS I think it's all been fixed with the latest JAWS 12. However that doesn't help you, I know. I think Research It should be a separate module with a separate update package, to avoid this. The UPS site problems were fixed by FS at least once already in past updates, and I hesitate to opine that they will fix a JAWS 11 version of Research It now that JAWS 12 is fully established. Dave Composed on a Dell Latitude 630 in the general vicinity of my Audio Recording and Mixing Studios, San Francisco Bay Area. ----- Original Message ----- From: Adrian Spratt <mailto:Adrian@xxxxxxxxxxxxxxxx> To: jfw@xxxxxxxxxxxxx Sent: Saturday, March 12, 2011 11:37 Subject: [Bulk] RE: [Bulk] Research It and UPS JAWS 11. Sorry for the omission. _____ From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Farfar Carlson Sent: Saturday, March 12, 2011 2:27 PM To: jfw@xxxxxxxxxxxxx Subject: Re: [Bulk] Research It and UPS JAWS 12? Dave Composed on a Dell Latitude 630 in the general vicinity of my Audio Recording and Mixing Studios, San Francisco Bay Area. ----- Original Message ----- From: Adrian Spratt <mailto:Adrian@xxxxxxxxxxxxxxxx> To: jfw@xxxxxxxxxxxxx Sent: Saturday, March 12, 2011 11:06 Subject: [Bulk] Research It and UPS I just put a tracking number into Research It and clicked on UPS. The result came back as no such tracking number found. Then I copied the exact same number into Google, which came up with the package I'd shipped and confirmed delivery. I vaguely recall someone else reporting the same problem on the list. Either way, don't count on Research It to give you an accurate answer, at least when it comes to UPS information.