[jaws-uk] Re: WHERE CAN I?

  • From: "Bill Teale" <bill@xxxxxxxxx>
  • To: <jaws-uk@xxxxxxxxxxxxx>
  • Date: Thu, 29 Sep 2005 19:26:27 -0400

Hi Val, I know nothing about jaws, but I do know about call centres, and the 
best advice is to relax and chat to people on the phone. Explain to them you 
are new, or the system is slow (even if it is you rather than the system) and 
have a conversation with them, most of the time you would be surprised how much 
time people will talk, smiles! It will give you all the time in the world to do 
the job you need to do, at your own pace!
  ----- Original Message ----- 
  From: ron sears 
  To: jaws-uk@xxxxxxxxxxxxx 
  Sent: Thursday, September 29, 2005 6:20 PM
  Subject: [jaws-uk] Re: WHERE CAN I?

  Hi Val, I see you are burning the midnight oil like me.  You will get more 
advice tomorrow, but if you are desperate tonight, try Jaws key W


    ----- Original Message ----- 
    From: Val 
    To: jaws-uk@xxxxxxxxxxxxx 
    Sent: Thursday, September 29, 2005 11:11 PM
    Subject: [jaws-uk] WHERE CAN I?

    I have been a JAWS user since the beginning but not a very venturous one as 
I have always been scared of hitting the wrong thing and blowing my machine up 
so I have never been curious about short cuts and other ways to get the best 
out of websites and emails.I do everything the long way round as originally I 
only had MS Word on my machine at work.  Gradually they have come into the 21st 
century and have now installed Office 2000 but, if anything goes wrong, the 
technician has to have a long extended sick leave and the rest of the IT 
Department have to holed meetings and draw lots as to who the poor soul is 
going to get the job.

    Seriously though, I know there must be quick keys, short cuts and much more 
out there now to make life easier when browsing the webb and filling in forms.  
I only picked up Tristan's Insert F5 by accident the other night and I have now 
found it wonderful.  There must be loads of tips like that out there which you 
clever people use every day without thinking.  Where can I find these so I can 
be more efficient?  I now have Office 2003 and would love to be able to use the 
split screens in the diary function as I am going to have to book appointments 
for meetings at work involving usually at least six people.  At present I take 
the long and lonely road and search individually but if there is a way to 
manage several diaries on the screen, I am sure someone will point me in the 
right directon.

    Lastly, has anyone got any tips for coping with Call Centre work.  How to 
stay calm, read the information on the screen and deal with the phone at the 
same time.




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