Make sure you say that you have a dongle version as you will need an update
file for the dongle not an authorisation code.
Bob
-----Original Message-----
From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On
Behalf Of Veronica Whymant
Sent: 20 June 2015 13:23
To: jaws-uk@xxxxxxxxxxxxx
Subject: [jaws-uk] Re: Upgrade to Version 16
Hi Robin,
Sight and Sound only sent a Programme CD for JAWS 11 and the same for JAWS 16.
I have e-mailed them asking for help!
Thank you for your reply though - much appreciated.
Veronica
On 19/06/2015 22:32, Robin Clayden wrote:
Veronica,
If you have purchased jfw 16, you should have a second activation
disc. You may even have this from your old jfw11 days. After
installing jfw16 you then put the activation disc in the drive and
the 20 digit number should show up.
If you don't have, or have lost this disc, contact S&S or whoever you
bought the jfw16 from and ask about your activation disc.
hth, Robin
-----Original Message-----
From: Sandra Gayer
Sent: Friday, June 19, 2015 7:41 PM
To: jaws-uk@xxxxxxxxxxxxx
Subject: [jaws-uk] Re: Upgrade to Version 16
Hello Veronica,
Which company did you purchase your Jaws update from? You will need to
contact them and they will get in touch with Freedom Scientific on
your behalf. You will then receive the authorisation number from the
US.
Very best wishes,
Sandra.
On 6/19/15, Veronica Whymant <veronica.whymant@xxxxxxxxx> wrote:
Hello,
I have just bought an upgrade to version 16. My previous version was
11 and I stopped using JAWS when it became too incompatible with my
system and uninstalled it. I have since been using NVDA. However,
having been given funding to purchase JAWS I am now trying to
activate my new version and can't figure out how to do it. Can anyone help?
When I go to the activation box it says I need a 20 digit number as
my authorisation code. I never received such a code even for version 11.
All I have is 6 digit serial number on the dongle. Inserting the
dongle doesn't seem to upgrade it either...
Many thanks,
Veronica
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