[jaws-uk] Re: Upgrade to Version 16

  • From: "Robin Clayden" <robin.clayden@xxxxxxxxxxxxxx>
  • To: <jaws-uk@xxxxxxxxxxxxx>
  • Date: Fri, 19 Jun 2015 22:32:04 +0100

Veronica,

If you have purchased jfw 16, you should have a second activation disc. You
may even have this from your old jfw11 days. After installing jfw16 you
then put the activation disc in the drive and the 20 digit number should
show up.

If you don't have, or have lost this disc, contact S&S or whoever you bought
the jfw16 from and ask about your activation disc.

hth, Robin

-----Original Message-----
From: Sandra Gayer
Sent: Friday, June 19, 2015 7:41 PM
To: jaws-uk@xxxxxxxxxxxxx
Subject: [jaws-uk] Re: Upgrade to Version 16

Hello Veronica,
Which company did you purchase your Jaws update from? You will need to
contact them and they will get in touch with Freedom Scientific on
your behalf. You will then receive the authorisation number from the
US.

Very best wishes,
Sandra.

On 6/19/15, Veronica Whymant <veronica.whymant@xxxxxxxxx> wrote:

Hello,

I have just bought an upgrade to version 16. My previous version was 11
and I stopped using JAWS when it became too incompatible with my system
and uninstalled it. I have since been using NVDA. However, having been
given funding to purchase JAWS I am now trying to activate my new
version and can't figure out how to do it. Can anyone help?
When I go to the activation box it says I need a 20 digit number as my
authorisation code. I never received such a code even for version 11.
All I have is 6 digit serial number on the dongle. Inserting the dongle
doesn't seem to upgrade it either...
Many thanks,
Veronica
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