Hi Val, The site incorporates Flash. Flash can be made accessible if written appropriately but in this case it is pretty unworkable. Since you have already tried the service desk, you might wish to contact the web team at RNIB to see if they can apply some pressure. Regards, Phil Medway philmedway@xxxxxxxxxxxxxxxx tel: 01869 347639 mobile: 07980 519990 Skype: philmedway ----- Original Message ----- From: "Val" <val17@xxxxxxxxxxxxx> To: <jaws-uk@xxxxxxxxxxxxx> Sent: Tuesday, July 25, 2006 10:01 PM Subject: [jaws-uk] TROUBLE WITH WEIGHT WATCHERS' SITE Could someone try the Weight Watchers website for me. The site I find is not very VI, screen reader, friendly but the part I particularly want to access and use properly is the area where points values are shown and a daily Tracker log can be kept. My daughter who is sighted and who is not stupid with computers has tried to help me but even she finds it extremely difficult. I have complained to WW and have held the RNIB and Tesco up as sites particularly well designed for VI' and screen readers, but, typically, the 'know it all from Customer Services' would have none of it and concluded the conversation by saying that it was obviously the fault of the screen reader (by her dismissive attitude it was quite obvious that she had no idea what a screen reader did nor wanted to). I am using JAWS 7.10 and XP Home. It was obvious from her patronising (typical Customer Services when they don't understand the problem) attitude that she had had her cage rattled by her Manager because, failing to get responses to two emails, I mentioned the difficulty to my Meeting Leader. I don't want to invoke the DDA but feel that I might have to to get some action on this site so would appreciate any help anyone can give. I am quite willing to see sense if someone else can find the way to negotiate the places I want to get to, but I have just given up. Regards Val. ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq -- This email has been verified as Virus free Virus Protection and more available at http://www.plus.net ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq