Thanks George. When I get home I'll find the number and pursue tech support and go from there. Norman ----- Original Message ----- From: "George Bell" <george@xxxxxxxxxxxxxxxxxxx> To: <jaws-uk@xxxxxxxxxxxxx> Sent: Wednesday, July 26, 2006 11:48 AM Subject: [jaws-uk] Re: Microsoft Update failing to install > Hi Norman, > > The KB Article number may help. > > However I've found Microsoft's Tech Support will usually > help you through these problems for free. > > George. > > -----Original Message----- > From: jaws-uk-bounce@xxxxxxxxxxxxx > [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Norman > Octon > Sent: 26 July 2006 10:33 > To: jaws-uk@xxxxxxxxxxxxx > Subject: [jaws-uk] Re: Microsoft Update failing to install > > Hi George, > > Unfortunately, it won't let me update anything else until > this one is in place; it is always there when I return to > Windows Update. It is something like KB898x61 (I can't > remember what digit x is). I am directed to Review Updates, > I click on the Failed link, and I get directed to FAQs and > newsgroups which, I fear, would be like looking for a needle > in a haystack.=20 > I suppose I could find out exactly what the KB update is and > do a search for it on their website. > > Regards, > > Norman > ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq