Thanks Gordon. That's another avenue for me to try. Regards, Norman ----- Original Message ----- From: "G. McFarlane" <gmcf@xxxxxxxxxxxxxxxxxx> To: <jaws-uk@xxxxxxxxxxxxx> Sent: Wednesday, July 26, 2006 12:39 PM Subject: [jaws-uk] Re: Microsoft Update failing to install > Hi > I had the same problem a few days ago. I phoned Microsoft and an excellent > Indian girl working in New Delhi talked me through the problem. I hope I'm > not giving away secrets here but she said to log onto > www.microsoft.com/genuine, then look for the link 'validate windows' (I > think it was windows or XP' - you'll find it if you go to the links list > (insert and f7). This came up with the message that I was validated and I > could then go about instituting the updates. It's strange because having > activated successfully it is weird that we can't update - it even suggests > that we have an invalid version. > > If this doesn't work just go onto Microsoft as they don't charge for this > as its a validation issue. Maybe our non-activated Jaws is responsible, > but > I'm lothe to activate it until the end in case I run out of ILM keys and > can't get any more. > > Hope this works for you. > Regards. > Gordon McFarlane ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq