[jaws-uk] Re: TROUBLE WITH WEIGHT WATCHERS' SITE
- From: "Val" <val17@xxxxxxxxxxxxx>
- To: <jaws-uk@xxxxxxxxxxxxx>
- Date: Thu, 27 Jul 2006 18:28:19 +0100
Dear Elspeth, please don't give up on Weight Watchers - help is at hand. I
am returning a phone call from their Supremo (or their Communications etc.
etc. Operations Manager for the whole of the UK). I have had some useful
advice from a guy on the JAWS list and it appears that it may be something
to do with 'flash' which, quite honestly I don't understand but I am going
to pass this on to the lady and, hopefully, with a couple of web addresses
he has given me and the Web Access Team at RNIB, things might be looking
brighter sooner. If all else fails, I shall go at them under the DDA.
Watch this space.
Regards
Val.
-----Original Message-----
From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On
Behalf Of elspeth_pearce@xxxxxxxxxxxx
Sent: 26 July 2006 20:12
To: jaws-uk@xxxxxxxxxxxxx
Subject: [jaws-uk] Re: TROUBLE WITH WEIGHT WATCHERS' SITE
Val I have looked at this site, and like you found it most unfriendly. I
find it most extraordinary that such an organisation can boast accessibility
i.e. cassetts of some of their material and yet appear to be completely dumb
on internet accessibility. I have given up using them
Elspeth
----- Original Message -----
From: "Val" <val17@xxxxxxxxxxxxx>
To: <jaws-uk@xxxxxxxxxxxxx>
Sent: Tuesday, July 25, 2006 10:01 PM
Subject: [jaws-uk] TROUBLE WITH WEIGHT WATCHERS' SITE
> Could someone try the Weight Watchers website for me. The site I find is
> not very VI, screen reader, friendly but the part I particularly want to
> access and use properly is the area where points values are shown and a
> daily Tracker log can be kept.
>
> My daughter who is sighted and who is not stupid with computers has tried
> to
> help me but even she finds it extremely difficult. I have complained to
> WW
> and have held the RNIB and Tesco up as sites particularly well designed
> for
> VI' and screen readers, but, typically, the 'know it all from Customer
> Services' would have none of it and concluded the conversation by saying
> that it was obviously the fault of the screen reader (by her dismissive
> attitude it was quite obvious that she had no idea what a screen reader
> did
> nor wanted to).
>
> I am using JAWS 7.10 and XP Home.
>
> It was obvious from her patronising (typical Customer Services when they
> don't understand the problem) attitude that she had had her cage rattled
> by
> her Manager because, failing to get responses to two emails, I mentioned
> the
> difficulty to my Meeting Leader.
>
> I don't want to invoke the DDA but feel that I might have to to get some
> action on this site so would appreciate any help anyone can give. I am
> quite willing to see sense if someone else can find the way to negotiate
> the
> places I want to get to, but I have just given up.
>
> Regards
>
>
>
> Val.
>
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