if I remember right you have to go in the options in Norton, in miscelanious, or others, and disable the office plugging in there. Not easy to find but doable. I chucked Norton last week and don't have this problem anymore, best thing I've done in years. Good luck and all the best, Marie ----- Original Message ----- From: "Bob Gould" <gould.elmley@xxxxxxxxxxxxxx> To: "jaws-uk" <jaws-uk@xxxxxxxxxxxxx> Sent: Sunday, August 20, 2006 12:01 PM Subject: [jaws-uk] MS Word and Norton > Please can anyone help me. I apologise if this is strictly not a Jaws > problem. I have just updated to Norton 2006 and now have a small problem > with MS-Word. I find that if a file with an extension of DOC is selected > Jaws will not read the content correctly until I have loaded MS-Word. I > remember that I had the same problem when I first used Norton 2004 but > someone on this list gave me the remedy. This I think was to do an > amendment > in Norton options. I would be very grateful if this information could be > repeated. > Many thanks > Bob Gould > > > ** To leave the list, click on the immediately-following link:- > ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] > ** If this link doesn't work then send a message to: > ** jaws-uk-request@xxxxxxxxxxxxx > ** and in the Subject line type > ** unsubscribe > ** For other list commands such as vacation mode, click on the > ** immediately-following link:- > ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] > ** or send a message, to > ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq > > ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq