Try looking in Norton options under the miscellanious section, turn off the "Office plugin", this should allow documents to be properly read. Regards. Tristram Llewellyn Sight and Sound Technology Technical Support www.sightandsound.co.uk ----- Original Message ----- From: Bob Gould To: jaws-uk Sent: Sunday, August 20, 2006 11:01 AM Subject: [jaws-uk] MS Word and Norton Please can anyone help me. I apologise if this is strictly not a Jaws problem. I have just updated to Norton 2006 and now have a small problem with MS-Word. I find that if a file with an extension of DOC is selected Jaws will not read the content correctly until I have loaded MS-Word. I remember that I had the same problem when I first used Norton 2004 but someone on this list gave me the remedy. This I think was to do an amendment in Norton options. I would be very grateful if this information could be repeated. Many thanks Bob Gould ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq