Shirley, you inadvertently hit ctrl h. This collapsed view of a folder can be useful if you want to collect all the messages in a thread together. To uncollapse the folder: View menu; Current View; go into that submenu; up arrow to "Group messages by conversation"; press Enter. ... John. ----- Original Message ----- From: "shirley clow" <shirley.clow@xxxxxxxxxxxx> To: <jaws-uk@xxxxxxxxxxxxx> Sent: Tuesday, November 12, 2013 11:11 PM Subject: [jaws-uk] Help please. > Can anyone tell me why some e-mails in Outlook Express are coming up as > collapsed and when I arrow right they change to expand. > How do I get rid of this?... > > Many thanks, > > Shirley. > ** To leave the list, click on the immediately-following link:- > ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] > ** If this link doesn't work then send a message to: > ** jaws-uk-request@xxxxxxxxxxxxx > ** and in the Subject line type > ** unsubscribe > ** For other list commands such as vacation mode, click on the > ** immediately-following link:- > ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] > ** or send a message, to > ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq > ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq