Thank you both for your suggestions!... I am now back to normal, thank goodness!... Regards, Shirley. ----- Original Message ----- From: Amro Bilal To: jaws-uk@xxxxxxxxxxxxx Sent: Monday, November 22, 2010 4:32 PM Subject: [jaws-uk] Re: Help please. Uncheck the Group Messages by Conversation option in: Menu bar>view>Current View submenu>Group Messages by Conversation. HTH, Amro ----- Original Message ----- From: shirley clow To: jaws-uk@xxxxxxxxxxxxx Sent: Monday, November 22, 2010 3:56 PM Subject: [jaws-uk] Help please. Hello All, Could anyone tell me, why when in Outlook Express, some of the messages come up with the word collapse and if I right arrow then the word expand comes up!... Never come across this before!... Many thanks, Shirley. ------------------------------------------------------------------------------ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 9.0.869 / Virus Database: 271.1.1/3271 - Release Date: 11/21/10 19:35:00