hi you may have group by conversation checked look in the menu for this and if it is checked uncheck it this may do the trick Yvonne ----- Original Message ----- From: shirley clow To: jaws-uk@xxxxxxxxxxxxx Sent: Monday, November 22, 2010 3:56 PM Subject: [jaws-uk] Help please. Hello All, Could anyone tell me, why when in Outlook Express, some of the messages come up with the word collapse and if I right arrow then the word expand comes up!... Never come across this before!... Many thanks, Shirley.