A much easier and reliable way of getting a good backup is to use the Backup application in the Utilities menu (67). It takes care of all those databases and more plus provides a simple way to restore a good set in case something does happen.
----- Original Message ----- From: "Richard Ehrler" <rehrler-l@xxxxxxxxxxxxx>
To: "Beth Koenig" <bethko@xxxxxxxxx>; <icon-discuss@xxxxxxxxxxxxx> Sent: Sunday, August 09, 2009 8:05 PM Subject: [icon-discuss] Re: trouble sending email messages
Hello Beth,I don't believe the version 1.x firmware has anything to do with the Gmail problem. I accessed Gmail with my Braille Plus both before and after upgrading to version 2 firmware. You said his email access did work at some time in the past, so I assume the Google pop3 setting for his Gmail account was turned on at some time and remains on now. If that is true, then I would suspect a corrupt db file on his flash drive. Since you say he can still use the web browser and rss programs, I would guess the email.db file is the culprit. I have noticed every once in a while, no matter how careful I try to be with the unit, that one or more of these db files will get corrupted at some point. Then, if I have no good backup to restore to, I have had to go into the home, root, db folder on the flash drive and delete the particular db file I believe is the problem. The next time I run the problem application, the email client in this case, I have to reenter all of the email account information and any filters I use from scratch. In addition, any saved email still in an email folder is lost in this process. I have learned the hard way to save those db files somewhere safe while the unit is working correctly for quicker restoration of function when one does occasionally get zapped. They are probably saved in the backup file created by the utility menu backup program but this only helps if you keep good backup for a few generations and make additional new backups whenever you make significant changes in any application. I was told the db folder on the hard drive contains copies of the db files made each time you put the Icon or Braille Plus in disk drive mode. The problem with those is that you could overwrite a previous good file with a corrupted one the next time you use disk drive mode. I now choose to simply go to the flash drive and navigate through home, root, and point to the db folder and press control with space to select that whole folder while the unit is working correctly and then copy that folder and its contents somewhere on an external memory stick or even on the hard drive inside some other personal folder. You should not save it in the root of the hard drive because it would conflict with the db folder already there and would be overwritten the next time you went into disk drive mode. Then, whenever something bad happens, like the email client gets flaky, you only need go into that saved good file folder to select the email.db file using control with space and go to the flash drive and navigate into home, root, and db and copy it over the corrupted email.db file there. This also works for other db files but it isn't always clear which db file is the problem. Sometimes maybe even the program itself could get corrupted. In this case it might be necessary to do a complete reflash of the unit. I have had to do this maybe three times in the past three years. Again, having a good backup file available makes the restore process much less painful. It can restore all of your settings back to normal in a few seconds after the reflash. Otherwise, you have to reenter all your information from scratch and reselect all of your operational settings from their defaults. Not much fun! If deleting the email.db file from the flash drive and reentering the various email account settings doesn't fix your friend's email problems, Then I would suggest contacting APH tech support by phone or email and requesting assistance with reflashing that unit.Hope this helps Richard Ehrler----- Original Message ----- From: Beth Koenig <bethko@xxxxxxxxx To: rehrler-l@xxxxxxxxxxxxx Date sent: Sun, 9 Aug 2009 09:37:55 -0700 Subject: Re: [icon-discuss] Re: trouble sending email messagesI have been having issues accessing a client's Gmail account onBraillePlus. He has the exact same settings as me. I am running Version2.0.41 andhe is currently running Version 1 build 23. When he was runningbuild 22 itdidn't work either. It used to work I think back in march andthen itstopped. His settings on the gmail side are fine and I have triedusing all4 of my availible wifi networks. They work for me but not for hisunit withgmail. He can still access the internet and rss feed downloadsfine. Butemail refuses to do anything, it just sits there and clicks untilit timesout. Beth Koenig bethko@xxxxxxxxx Director of Deaf Blind Services Orange County Deaf Advocacy Center 2960 Main Street A100 Irvine, CA 92614 http://www.deafadvocacy.org/dbs Health, safety, and productivity are the cornerstones ofindependence. Atthe Orange County Deaf Advocacy Center we provide the trainingand servicesnecessary for the deaf and disabled to achieve equality andindependence inall areas of life.On Thu, Aug 6, 2009 at 8:45 PM, Richard Ehrler<rehrler-l@xxxxxxxxxxxxx>wrote:Hi Linda, The smtp port 465 information came directly off the google mailsite, asgmail is the host mail server for clearwire customers. I have noidea ifyour smtp port number 587 would work with gmail but port 465does work on mycomputer and my Voice Note with my clearwire.net address on thegmailserver. It just refuses to work on the Braille Plus for someunknown reason.In addition, gmail says to use pop port 995 and that also worksfine. I amnot sure what industry standards they talk about because itseems that manyproviders offer different pop and smtp ports as a part of theiremail setupfaq. I would recommend using the ones your provider suggests, aslong as youcan make them work. Richard Ehrler----- Original Message -----From: "Linda Gehres" <ljgehres@xxxxxxxxxxx To: <icon-discuss@xxxxxxxxxxxxx Date sent: Thu, 6 Aug 2009 19:53:22 -0700 Subject: [icon-discuss] Re: trouble sending email messagesHi. Not sure which internet provider you have, but port 25 ismore prone tocarry viruses, not that something like that should affect theBraille Plusas it works through Lennex ... sorry I don't know how to spellthe program.Anyway, I'm on Comcast, and they required me to reset myincomingport on both my computer and Braille Plus to 110 and my outgoinge-mail portto 587, which they claim is the industry standard. Hope thishelps.Linda Gehres----- Original Message -----From: "Richard Ehrler" <rehrler-l@xxxxxxxxxxxxx To: <raincrow@xxxxxxxxxxxxx>; <icon-discuss@xxxxxxxxxxxxx Sent: Thursday, August 06, 2009 5:45 PM Subject: [icon-discuss] Re: trouble sending email messagesHello Crystal,You did not mention which smtp port you are using. The reason I mention this is because I have found Clearwire sort of strange with the Braille Plus. On my Voice Note I use smtp port 465 and have no problem sending mail but on my Braille Plus I have tousesmtp port 25. This was true before the new WiMax antenna modemtransition and is still true for me. If you were able to useport465 before the transition, you might try changing it to 25 andsee if this cures your send problem. If you continue to have problems with the new Clear WiMax setup, contact me off list so we can compare settings to see if anything else comes to mind. Richard Ehrler REhrler-l@xxxxxxxxxxxxxIf you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to LevelStar or APH then consider sending your message to icon-discuss@xxxxxxxxxxxxxxIcon Discuss Mailing List icon-discuss@xxxxxxxxxxxxx //www.freelists.org/list/icon-discussTo unsubscribe from the list send a blank message with unsubscribe in the subject line to:icon-discuss-request@xxxxxxxxxxxxx To post to this list, send your message to: icon-discuss@xxxxxxxxxxxxxFor answers to the most frequently asked questions about Icon and Braille +, Visitthe LevelStar and APH FAQ pages: Visit the LevelStar FAQ page at http://www.levelstar.com/support-faqs.php Visit the APH FAQ page athttp://sun1.aph.org/webcast/brailleplus2/faq.html
If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to LevelStar or APH then consider sending your message to icon-discuss@xxxxxxxxxxxxxx Icon Discuss Mailing List icon-discuss@xxxxxxxxxxxxx //www.freelists.org/list/icon-discuss To unsubscribe from the list send a blank message with unsubscribe in the subject line to: icon-discuss-request@xxxxxxxxxxxxx To post to this list, send your message to: icon-discuss@xxxxxxxxxxxxx For answers to the most frequently asked questions about Icon and Braille +, Visit the LevelStar and APH FAQ pages: Visit the LevelStar FAQ page at http://www.levelstar.com/support-faqs.php Visit the APH FAQ page at http://sun1.aph.org/webcast/brailleplus2/faq.html