HI Matt,
The login message tells me the AW ca= nnot locate the server name. I would
check the Foxray Server to make sure i= s reachable from the AW (maybe a
cable disconnect, host file change or a fo= xray.ftp file corruption
=E2=80=93 specially if unix, some LR/CF may scause= issues)
= Trying manually FTP is also a good idea as Tony suggested
Ricardo Abech
From: Stankiewicz, Anthony P.[0]
Sent: Tuesday, December 1, 2020 6:35 PM
To: foxboro@xxxxxxxxxxxxx[1]
Subject: Re: [= foxboro] foxray II (aka System Advisor) questions
Matt,
Dcs_transferdata uses ftp. Have you tried to connect from collecting pc t= o
foxray via ftp to test that it is still working? Also check to see if any=
are running in task manager. There can be multiple and if one is stuck, ot=
hers pile up behind it.
Tony Stankiewicz
Get Outlook for And= roid<https://aka.ms/ghei36>
=
________________________________
From: foxboro-bounce@xxxxxxxxxxxxx <foxboro-bounce@xxxxxxxxxxxxx&= gt; on
behalf of Gunter, Matt W [US] (IS) <matt.gunter@xxxxxxx>Sent: Tuesday,
December 1, 2020 6:20:22 PM
To: foxboro@xxxxxxxxxxxxx <foxboro@xxxxxxxxxxxxx>
Subject: Re: [foxboro] foxray II (aka System Advisor) que= stions
EX= TERNAL MAIL: Caution Opening Links or Files
&n= bsp;
________________________________
Thanks Normand,
Fair ques= tion.=C2=A0 I haven't tried FTP'ing into the server.=C2=A0 It is
isolated f= rom the outside world so I don't think there have been any
updates.=C2=A0 W= ill give this a swing though.
=
I failed to mention that this implementation of SA was= set up two years ago
and has been running just fine ever since.
I'll let you know a= bout the FTP...
Matt
-----Original Message-----
From: foxboro-bounce@= freelists.org [mailto:foxboro-bounce@xxxxxxxxxxxxx]
OnBehalf Of Normand Be= rgeron
Sent: Tuesday, December 01, 2020 4:16 PM=
To: foxboro@xxxxxxxxxxxxx
Subj= ect: EXT :Re: [foxboro] foxray II (aka System Advisor) questions
Hi Matt,
Just for sake of ar= guments, as now, cyber security is a pain in the ....
can you go to the AW,= and try to ftp to the foxray server.=C2=A0 My guess
isthat if the Foxray = server was updated lately, you might not be able to
ftp into it easily, i.e= .: you might have to accommodate it by modifying
some security settings of = latest Microsoft patches.
Regards,
Normand
-----Original Mes= sage-----
From: foxboro-bounce@xxxxxxxxxxxxx <fo= xboro-bounce@xxxxxxxxxxxxx> On
BehalfOf Gunter, Matt W [US] (IS)
Sent: Tuesday, December 1, 2020 6:08 PM
To: foxboro@xxxxxxxxxxxxx
Subject: [foxboro]= foxray II (aka System Advisor) questions
&nbs= p;
[External email: Use caution with links an= d attachments]
________________________________
Esteemed List,
It appears that our lab data is no longer being collected by foxray (aka=
System Advisor).=C2=A0 When I look in the subdirectories, it appears that =
we have loads of files from about three weeks ago (11/11).=C2=A0 But none o=
f it has been has been moved into foxray's database.=C2=A0 Also, nothing mo=
re recent has been collected.=C2=A0 When I manually run the foxray_slow_imp=
ort task for the lab, it has no effect.
=
In addition to the I tried running the commi= t_collect task on our AW in
thelab (Solaris 8, I/A release 7.1.5, FoxView = 9.0.4) it returned an
error.=C2=A0 The script file runs both the DCSFoxrayI= mport and the
DCSTransferData programs.=C2=A0 The Import program runs fine.= =C2=A0 I can
see that the all kinds of files (ranging from 11/11 to today) = that need to
be transferred.
When the Transfer program runs it returns the error.=C2= =A0 The error
message returned is "Can't call method "login"= on an undefined value at
DCSTransferData.pl line 320, <INFOXIA_DEF> = chunk 9."=C2=A0 There is enough
unique in that message that I was able= to search the archives quite
readily.=C2=A0 I found 22 instances where thi= s message occurred.=C2=A0
Unfortunately, there was no resolution indicated.= =C2=A0 I have quite a bit
of old back and forth with Ricardo and I searched= through that and also did
not find an answer.
So, it looks like I have perhaps two = possible issues.=C2=A0 One is that
data from our lab is not being updated i= n foxray (SA).=C2=A0 The other is
that the lab AW is no longer pushing data= over to the foxray server.
Because I know the question will be asked, I did verify = that the lab I/A
server can still ping the foxray server, so that avenue is= intact.
= I appreciate any recommendations you can make.
King regards,
Matt Gunter
Office: (801) 251-4330
Cell: (385) 549-7774=
____________________________________= _____________________________________
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