Another random thing to try, but it sounds like more of a long shot.
On the chance the hardware is new (or very old and recently placed into
service), try replacing with different hardware of a different brand. I saw an
issue ~6 years ago where we started deploying keyboards of Brand A (can't
recall), they'd soon stop working entirely and need a remove/re-insert on USB.
Total pain in the butt. Eventually switched to Brand B keyboards and never saw
the issue again.
Maybe a weird thing buried in hardware drivers, or as another user suggested,
antivirus clashing with peripherals.
Brahm
-----Original Message-----
From: foxboro-bounce@xxxxxxxxxxxxx <foxboro-bounce@xxxxxxxxxxxxx> On Behalf Of
Schwall, Gregory
Sent: Wednesday, May 12, 2021 4:10 PM
To: foxboro@xxxxxxxxxxxxx
Subject: [EXT] Re: [foxboro] Trackball Freezing
WARNING: This email originated from outside of the organization. Exercise
caution when viewing attachments, clicking links, or responding to requests.
I have had flakey behavior from operators spraying all manner of disinfectant
into the trackballs. On one the circuit board was still tacky after I cleaned
with electrical contact cleaner. Like the coating on the board was starting to
depolymerize.
Sent from my iPhone
On May 12, 2021, at 4:36 PM, Smith, Roger <rsmith@xxxxxxx> wrote:
WARNING: This message originated outside AdvanSix. Do not click on links or
open attachments before carefully reviewing sender's email address and URLs
of any links to ensure validity.
Rick,
Any suggestion is appreciated. I wondered about McAfee also and I'll look
into it, but in our case we don't have ePO and I'm pretty sure we have the
same McAfee on the same WP's in many other locations in our facility.
Thanks,
Roger Smith
-----Original Message-----
From: foxboro-bounce@xxxxxxxxxxxxx <foxboro-bounce@xxxxxxxxxxxxx> On
Behalf Of rick.mol@xxxxxxxxxxxxxxx
Sent: Wednesday, May 12, 2021 3:23 PM
To: foxboro@xxxxxxxxxxxxx
Subject: Re: [foxboro] Trackball Freezing
Roger,
This may be a bit of a longshot, but I've had some issues in the past with
McAfee blocking USB ports. I'm not on-site right now, but take a look at the
DLP policies if you are using ePO.
Take a look at McAfee KB86007
Regards,
Rick Mol
Coyote Technologies LLC
-----Original Message-----
From: foxboro-bounce@xxxxxxxxxxxxx <foxboro-bounce@xxxxxxxxxxxxx> On
Behalf Of Smith, Roger
Sent: Wednesday, May 12, 2021 3:13 PM
To: foxboro@xxxxxxxxxxxxx
Subject: Re: [foxboro] Trackball Freezing
Tony,
These don't have extenders or hubs, direct to the USB ports in the back of
the WP. It happened using both the regular and high-speed ports. One of
them has a USB isolator and it also experienced the problem. In the past it
was rare to have to push/pull one, it happens sometimes on stations with a
Remote Graphics Unit.
Thanks,
Roger Smith
-----Original Message-----
From: foxboro-bounce@xxxxxxxxxxxxx <foxboro-bounce@xxxxxxxxxxxxx> On Behalf
Of Stankiewicz, Anthony P.
Sent: Wednesday, May 12, 2021 3:03 PM
To: foxboro@xxxxxxxxxxxxx
Subject: Re: [foxboro] Trackball Freezing
Roger,
Our control rooms use the trackballs and we have not had issues with them.
On a rare occasion we will have to push/pull the USB and it works again, but
this is not very often. We do tend to buy new ones with computer upgrades
every 3-4 years. Is it directly to the machine or is through the USB extender
with the hub? We have more often had to either push/pull the
keyboard/mouse/trackball or pull power from the hub and re-power.
Thanks,
Tony
-----Original Message-----
From: foxboro-bounce@xxxxxxxxxxxxx <foxboro-bounce@xxxxxxxxxxxxx> On
Behalf Of Smith, Roger
Sent: Wednesday, May 12, 2021 3:24 PM
To: foxboro@xxxxxxxxxxxxx
Subject: [foxboro] Trackball Freezing
EXTERNAL MAIL: Caution Opening Links or Files
________________________________
Hello List,
Yesterday during a startup from an outage, we had an experience where an
operator was operating from 3 different Workstations (Win 7, I/A 9.1, FV
10.4). Several times on each WP the Foxboro approved trackball would stop
moving the mouse pointer. Push/pull of the USB plug would get it started
again. There was very high usage of the WP's at the time. Just wondering if
anyone else has seen something like this?
Thanks,
Roger Smith
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