Rick,
Any suggestion is appreciated. I wondered about McAfee also and I'll look into
it, but in our case we don't have ePO and I'm pretty sure we have the same
McAfee on the same WP's in many other locations in our facility.
Thanks,
Roger Smith
-----Original Message-----
From: foxboro-bounce@xxxxxxxxxxxxx <foxboro-bounce@xxxxxxxxxxxxx> On Behalf Of
rick.mol@xxxxxxxxxxxxxxx
Sent: Wednesday, May 12, 2021 3:23 PM
To: foxboro@xxxxxxxxxxxxx
Subject: Re: [foxboro] Trackball Freezing
Roger,
This may be a bit of a longshot, but I've had some issues in the past with
McAfee blocking USB ports. I'm not on-site right now, but take a look at the
DLP policies if you are using ePO.
Take a look at McAfee KB86007
Regards,
Rick Mol
Coyote Technologies LLC
-----Original Message-----
From: foxboro-bounce@xxxxxxxxxxxxx <foxboro-bounce@xxxxxxxxxxxxx> On Behalf Of
Smith, Roger
Sent: Wednesday, May 12, 2021 3:13 PM
To: foxboro@xxxxxxxxxxxxx
Subject: Re: [foxboro] Trackball Freezing
Tony,
These don't have extenders or hubs, direct to the USB ports in the back of the
WP. It happened using both the regular and high-speed ports. One of them has
a USB isolator and it also experienced the problem. In the past it was rare to
have to push/pull one, it happens sometimes on stations with a Remote Graphics
Unit.
Thanks,
Roger Smith
-----Original Message-----
From: foxboro-bounce@xxxxxxxxxxxxx <foxboro-bounce@xxxxxxxxxxxxx> On Behalf Of
Stankiewicz, Anthony P.
Sent: Wednesday, May 12, 2021 3:03 PM
To: foxboro@xxxxxxxxxxxxx
Subject: Re: [foxboro] Trackball Freezing
Roger,
Our control rooms use the trackballs and we have not had issues with them.
On a rare occasion we will have to push/pull the USB and it works again, but
this is not very often. We do tend to buy new ones with computer upgrades every
3-4 years. Is it directly to the machine or is through the USB extender with
the hub? We have more often had to either push/pull the
keyboard/mouse/trackball or pull power from the hub and re-power.
Thanks,
Tony
-----Original Message-----
From: foxboro-bounce@xxxxxxxxxxxxx <foxboro-bounce@xxxxxxxxxxxxx> On Behalf Of
Smith, Roger
Sent: Wednesday, May 12, 2021 3:24 PM
To: foxboro@xxxxxxxxxxxxx
Subject: [foxboro] Trackball Freezing
EXTERNAL MAIL: Caution Opening Links or Files
________________________________
Hello List,
Yesterday during a startup from an outage, we had an experience where an
operator was operating from 3 different Workstations (Win 7, I/A 9.1, FV 10.4).
Several times on each WP the Foxboro approved trackball would stop moving the
mouse pointer. Push/pull of the USB plug would get it started again. There
was very high usage of the WP's at the time. Just wondering if anyone else has
seen something like this?
Thanks,
Roger Smith
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