Of course we will expect a full report once the matter has been resolved to
your satisfaction. I still have my Mini iPad and no intentions to upgrade.
Cheers,
Bob
On Aug 8, 2022, at 4:21 PM, Willow Arune <walittleboots9@xxxxxxxxx> wrote:
Thanks to Rick and Bob…
The iPad 8 is being replaced by AppleCare. Thank the gods I got this extra
protection. This will be the FOURTH IPAD, four having been defective. My
little iPad Mini, dating back over a decade has never needed any repairs. I
have read of problems with the. Newish iPad. Mine is the base model.
Willow
Sent from my iPad
On Aug 7, 2022, at 11:58 AM, Rick Gafuik <ricali@xxxxxxx> wrote:
for your info - I have turned my unused iphone and ipad into security
cameras by downloading a program called Alfred. It is free and fairly easy
to set up - when we are away, it is easy to check on our home.
https://alfred.camera/
Alfred Camera | Simple Security at Your Fingertips
Reuse old phone as FREE wireless security camera with this top-rated app.
Easy setup in 3 mins. Also available on PC with webcam.
alfred.camera
Rick
From: dsp-ea-general-bounce@xxxxxxxxxxxxx
<dsp-ea-general-bounce@xxxxxxxxxxxxx> on behalf of Bob Thomlinson
<bthomlinson@xxxxxxxxx>
Sent: August 7, 2022 7:39 AM
To: dsp-ea-general@xxxxxxxxxxxxx <dsp-ea-general@xxxxxxxxxxxxx>
Subject: RE: IPads and their ilk…
Willow,
Hopefully a few suggestions that might help.
You say you had an old iPad Mini and a new iPad 8 and they both worked well
until the third replacement iPad arrived. So you have two working and a new
one you are trying to set up - correct? You don't say what the third one is
although it shouldn't matter.
You chose to use the "Automatic" method which I assume is the method by
which you can configure a new iPad or iPhone from an old one -OR- from a
backup of the old device stored on Apples iCloud. I seem to recall that
Apple calls this “Restoring” a new device from an old one so I will use
“Restore” rather than configure. To restore from iCloud you need to have the
old device set to backup to iCloud. I will not explain the details on how to
do that because you can easily Google for more detailed instructions about
how to do these steps. However, I strongly suggest that you check all your
iPads and iPhones and make sure they are set to backup to iCloud. It’s a
good safety practice and happens in the background, usually when the device
is on WiFi and plugged into a charger (e.g. at night).
Assuming you “Restored” your new iPad from an existing one, there are some
critical steps that I don't think Apple makes perfectly clear. So if it
sounds like you might have missed any of this, then perhaps you should Reset
the new device to Factory state and try again.
HINT #1 - to restore a new device from an existing one, the two devices need
to have a full charge on the battery and be placed no more than a couple of
feet apart for the ENTIRE process. You then turn on the new device, select
your WiFi and enter the WiFi password to get connected to the Internet. Once
connected you will be asked to login with your Apple ID. The new device will
use Bluetooth to search for local devices that are logged into the same
Apple account and are on the same WiFi network. If any are found, you will
be asked if you want to restore automatically from one of those devices.
HINT #2 - Do not use the device you are restoring from or move it away from
the new device until the new device says it is ready to use.
HINT #3 - to avoid confusion if you have two or more iPads, TURN OFF all
devices except the one you want to configure the new device from. I would
turn off any iPhones as well (or put them in another room a long way away).
If the device you want to restore from is set to backup to iCloud, then you
will also have the option to configure the new device from the most recent
backup. This option lets you set up a new device from the backup of one you
might have lost, destroyed, dropped in a lake, etc. If you have the old
device and it works, it is faster to configure from it directly.
HINT #4 – the restore process is automatic and at the end the new device
will say it’s ready for use – BUT THAT IS NOT TRUE. The restore process only
restores your personal configuration data plus data stored locally on the
device by various apps. It also restores a list of the apps you have
installed that are not included with the basic IOS operating system THE
RESTORE PROCESS DOES NOT RESTORE YOUR APPS - YET.
However, once the new device says it is ready to use, you can use the old
device you restored from (including walking away from the new device) and
turn on all your other devices.
HINT # 5 - although the new device says it is ready to use, you should
really leave the new device plugged into the charger, and on WiFi, then let
it sit overnight. This will give time to complete the restoration of all of
the apps from the App Store and to download things from iCloud, like your
Photo library if you have your old device set to upload your Photos to
iCloud (by enabling iCloud Photo in Setup). Restoring your music files may
also bypass the old device and go to iCloud as well. Restoring your Music
will work differently if you have the Music app (set in Setup) to Sync
Library (which synchronizes your music across all your devices) or you
subscribe to Apple Music or to iTunes Match. If you don’t let the
restoration fully complete in the background (overnight is best) then weird
things will happen, like you describe.
HINT #6 – for security purposes the restoration of a new device from an old
one will not copy various passwords and cookies that might include things
you have probably come to rely on (like your account number being filled in
automatically when you use a banking app). So you need to have your accounts
and passwords available when open various apps for the first time on a new
device. Restoration also does not copy your Apple Wallet, so you need to set
that up again with credit cards, vaccination records, etc. However, your
email account information should be restored so I suspect that the email
hassles you describe might have occurred because the Gmail app had not fully
downloaded from the App Store when you tried to use it.
Hope this helps. Although I live close to you, and could assist, I have a
house full of grandchildren leaving Monday and then I will be away for a
week too. I have restored various iPhones and iPads with hassles too until I
figured out these steps which were not clearly explained by Apple. Contact
me directly if any of this doesn’t make sense.
Cheers,
Bob T
bthomlinson@xxxxxxxxx
mobile: (403) 872-8494
-----Original Message-----
From: dsp-ea-general-bounce@xxxxxxxxxxxxx
<dsp-ea-general-bounce@xxxxxxxxxxxxx> On Behalf Of Willow Arune
Sent: August 6, 2022 2:30 PM
To: dsp-ea-general@xxxxxxxxxxxxx
Subject: IPads and their ilk…
Yesterday and today have been spent attempting to cure several ills on my
IPads. Plural as I have an old iPad Mini and a new iPad 8.
The issues mostly arise from communications apps - Mail, gmail, and
iMessage. Until two weeks or so they all worked well. Then the third
replacement iPad arrived and during setup, I elected to use the automatic
method. After that, well…
I have spent considerable time with AppleCare, the net result of which has
been no improvement. None.
An example. I wish to open gmail. First I get Gmailworkplace, which I do
not want, then an announcement page all white and, at the bottom, sign in.
So I hit that and… a page called “Add account” pops up. I do not wish to
add an account and I cannot go further. I wish to send an email. Select
the TO and type the text. Push send. The FROM that has been inserted is
one of two address that were closed off years ago. In iMessages, Ican type
new messages but they are not sent and incoming messages show up on screen
when they arrive, but are not displayed in Messages. Oh yes, going to
Settings and. Email addresses that are listed are two old accounts, dormant
for years. I am then told that those addresses cannot be removed but I can
go to iMessage or FaceTime. I can do that but neither allow me to do
anything. As to the telephone, I am told to turnoff i Message and FaceTime
and try again to deregister number to remove. Huh? I do not want to remove
my existing telephone.
Now, I accept the fact that I am an old bat not well versed in computer
matters, but I have used them since Commodore64. the more improvements they
make that I will never use irritatesme. For example, I wanted to go to the
old page that listed all apps you had bought or installed. I cannot find
it. I go to the App Store and am confronted with some (excuse me) crap that
I do not want and need to click on apps at the page bottom then I get a
search page but no page for installed apps and nowhere to browse.
I shall avoid trying to get a password on Google Mail when your e-mail is
not receiving asI generally refrain from using certain words. Not too long
ago, I could talk to a person at Google. Now, unless your problem is
listed, nothing.
In all events, I am turning off the iPads and iPhone right now. I need to
get away from this for a timer…
Willow
