Willow,
Hopefully a few suggestions that might help.
You say you had an old iPad Mini and a new iPad 8 and they both worked well
until the third replacement iPad arrived. So you have two working and a new one
you are trying to set up - correct? You don't say what the third one is
although it shouldn't matter.
You chose to use the "Automatic" method which I assume is the method by which
you can configure a new iPad or iPhone from an old one -OR- from a backup of
the old device stored on Apples iCloud. I seem to recall that Apple calls this
“Restoring” a new device from an old one so I will use “Restore” rather than
configure. To restore from iCloud you need to have the old device set to backup
to iCloud. I will not explain the details on how to do that because you can
easily Google for more detailed instructions about how to do these steps.
However, I strongly suggest that you check all your iPads and iPhones and make
sure they are set to backup to iCloud. It’s a good safety practice and happens
in the background, usually when the device is on WiFi and plugged into a
charger (e.g. at night).
Assuming you “Restored” your new iPad from an existing one, there are some
critical steps that I don't think Apple makes perfectly clear. So if it sounds
like you might have missed any of this, then perhaps you should Reset the new
device to Factory state and try again.
HINT #1 - to restore a new device from an existing one, the two devices need to
have a full charge on the battery and be placed no more than a couple of feet
apart for the ENTIRE process. You then turn on the new device, select your WiFi
and enter the WiFi password to get connected to the Internet. Once connected
you will be asked to login with your Apple ID. The new device will use
Bluetooth to search for local devices that are logged into the same Apple
account and are on the same WiFi network. If any are found, you will be asked
if you want to restore automatically from one of those devices.
HINT #2 - Do not use the device you are restoring from or move it away from the
new device until the new device says it is ready to use.
HINT #3 - to avoid confusion if you have two or more iPads, TURN OFF all
devices except the one you want to configure the new device from. I would turn
off any iPhones as well (or put them in another room a long way away).
If the device you want to restore from is set to backup to iCloud, then you
will also have the option to configure the new device from the most recent
backup. This option lets you set up a new device from the backup of one you
might have lost, destroyed, dropped in a lake, etc. If you have the old device
and it works, it is faster to configure from it directly.
HINT #4 – the restore process is automatic and at the end the new device will
say it’s ready for use – BUT THAT IS NOT TRUE. The restore process only
restores your personal configuration data plus data stored locally on the
device by various apps. It also restores a list of the apps you have installed
that are not included with the basic IOS operating system THE RESTORE PROCESS
DOES NOT RESTORE YOUR APPS - YET.
However, once the new device says it is ready to use, you can use the old
device you restored from (including walking away from the new device) and turn
on all your other devices.
HINT # 5 - although the new device says it is ready to use, you should really
leave the new device plugged into the charger, and on WiFi, then let it sit
overnight. This will give time to complete the restoration of all of the apps
from the App Store and to download things from iCloud, like your Photo library
if you have your old device set to upload your Photos to iCloud (by enabling
iCloud Photo in Setup). Restoring your music files may also bypass the old
device and go to iCloud as well. Restoring your Music will work differently if
you have the Music app (set in Setup) to Sync Library (which synchronizes your
music across all your devices) or you subscribe to Apple Music or to iTunes
Match. If you don’t let the restoration fully complete in the background
(overnight is best) then weird things will happen, like you describe.
HINT #6 – for security purposes the restoration of a new device from an old one
will not copy various passwords and cookies that might include things you have
probably come to rely on (like your account number being filled in
automatically when you use a banking app). So you need to have your accounts
and passwords available when open various apps for the first time on a new
device. Restoration also does not copy your Apple Wallet, so you need to set
that up again with credit cards, vaccination records, etc. However, your email
account information should be restored so I suspect that the email hassles you
describe might have occurred because the Gmail app had not fully downloaded
from the App Store when you tried to use it.
Hope this helps. Although I live close to you, and could assist, I have a
house full of grandchildren leaving Monday and then I will be away for a week
too. I have restored various iPhones and iPads with hassles too until I figured
out these steps which were not clearly explained by Apple. Contact me directly
if any of this doesn’t make sense.
Cheers,
Bob T
bthomlinson@xxxxxxxxx <mailto:bthomlinson@xxxxxxxxx>
mobile: (403) 872-8494
-----Original Message-----
From: dsp-ea-general-bounce@xxxxxxxxxxxxx <dsp-ea-general-bounce@xxxxxxxxxxxxx>
On Behalf Of Willow Arune
Sent: August 6, 2022 2:30 PM
To: dsp-ea-general@xxxxxxxxxxxxx
Subject: IPads and their ilk…
Yesterday and today have been spent attempting to cure several ills on my
IPads. Plural as I have an old iPad Mini and a new iPad 8.
The issues mostly arise from communications apps - Mail, gmail, and iMessage.
Until two weeks or so they all worked well. Then the third replacement iPad
arrived and during setup, I elected to use the automatic method. After that,
well…
I have spent considerable time with AppleCare, the net result of which has been
no improvement. None.
An example. I wish to open gmail. First I get Gmailworkplace, which I do not
want, then an announcement page all white and, at the bottom, sign in. So I
hit that and… a page called “Add account” pops up. I do not wish to add an
account and I cannot go further. I wish to send an email. Select the TO and
type the text. Push send. The FROM that has been inserted is one of two
address that were closed off years ago. In iMessages, Ican type new messages
but they are not sent and incoming messages show up on screen when they arrive,
but are not displayed in Messages. Oh yes, going to Settings and. Email
addresses that are listed are two old accounts, dormant for years. I am then
told that those addresses cannot be removed but I can go to iMessage or
FaceTime. I can do that but neither allow me to do anything. As to the
telephone, I am told to turnoff i Message and FaceTime and try again to
deregister number to remove. Huh? I do not want to remove my existing
telephone.
Now, I accept the fact that I am an old bat not well versed in computer
matters, but I have used them since Commodore64. the more improvements they
make that I will never use irritatesme. For example, I wanted to go to the old
page that listed all apps you had bought or installed. I cannot find it. I go
to the App Store and am confronted with some (excuse me) crap that I do not
want and need to click on apps at the page bottom then I get a search page but
no page for installed apps and nowhere to browse.
I shall avoid trying to get a password on Google Mail when your e-mail is not
receiving asI generally refrain from using certain words. Not too long ago, I
could talk to a person at Google. Now, unless your problem is listed, nothing.
In all events, I am turning off the iPads and iPhone right now. I need to get
away from this for a timer…
Willow