Hello Peter, Did you pick up the phone and call someone over there? If so, who did you call, when and what was their response to you? This is really unlike the Bookshare team; they're an absolute class act all the way! :-) ----- Original Message ----- From: "Peter Donahue" <pdonahue1@xxxxxxxxxxxxx> To: <bookshare-discuss@xxxxxxxxxxxxx> Sent: Sunday, April 20, 2008 8:10 AM Subject: [bookshare-discuss] Re: Charge-Backs Hello Ann and listers. I all ready did that and got 0 results. Peter Donahue ----- Original Message ----- From: "Ann Parsons" <akp@xxxxxxxxxxxx> To: <bookshare-discuss@xxxxxxxxxxxxx> Sent: Sunday, April 20, 2008 7:46 AM Subject: [bookshare-discuss] Re: Charge-Backs Hi there, Peter, You need to send email or call Benetech. The proper person to write to is John Glass, john.g@xxxxxxxxxxxx BTW, if you sent a business letter and you misspelled the name of the company, they might not have taken you seriously. The nave is Benetech not Beneteck. Stands for Good tech or Good technology.. <smiling> Didn't you learn any Latin? Or, maybe you're too young to remember Church Latin, assuming of course that you are a good Irish Catholic? <smiling with twinkle> Benedice-te, Ann P. -- Ann K. Parsons Portal Tutoring EMAIL: akp@xxxxxxxxxxxx http://www.portaltutoring.info Skype: Putertutor "All that is gold does not glitter, Not all those who wander are lost." Email services provided by the System Access Mobile Network. Visit www.serotek.com to learn more about accessibility anywhere. To unsubscribe from this list, send a blank Email to bookshare-discuss-request@xxxxxxxxxxxxx Put the word 'unsubscribe' by itself in the Subject line. To get a list of available commands, put the word 'help' by itself in the subject line. To unsubscribe from this list, send a blank Email to bookshare-discuss-request@xxxxxxxxxxxxx Put the word 'unsubscribe' by itself in the Subject line. To get a list of available commands, put the word 'help' by itself in the subject line. To unsubscribe from this list, send a blank Email to bookshare-discuss-request@xxxxxxxxxxxxx Put the word 'unsubscribe' by itself in the Subject line. To get a list of available commands, put the word 'help' by itself in the subject line.