[bookshare-discuss] Re: Charge-Backs
- From: Grandma Cindy <popularplace@xxxxxxxxx>
- To: bookshare-discuss@xxxxxxxxxxxxx
- Date: Sun, 20 Apr 2008 12:50:50 -0700 (PDT)
If there's a problem with two companies my guess is
that the problem might be with the credit card
company.
G.Cindy
--- "Shelley L. Rhodes" <juddysbuddy@xxxxxxxxxxxx>
wrote:
> Usually for such a small organization, usually
> credits and debits are done a
> couple of times a month, usually every two weeks.
>
> Besides, Pete, it might be your credit company.
>
> And why haven't you brought this up to john Glass
>
> john.g@xxxxxxxxxxxx
>
> Instead of a searchable public list.
>
> Shelley L. Rhodes M.A., VRT, CTVI
> and Guinevere, Golden lady Guide
> juddysbuddy@xxxxxxxxxxxx
> Guide Dogs For the Blind Inc.
> Graduate Alumni Association Board
> www.guidedogs.com
>
> More than Any other time, When i hold a beloved book
> in my hand, my
> limitations fall from me, my spirit is free.
> - Helen Keller
>
> ----- Original Message -----
> From: "Peter Donahue" <pdonahue1@xxxxxxxxxxxxx>
> To: <bookshare-discuss@xxxxxxxxxxxxx>
> Sent: Sunday, April 20, 2008 12:15 AM
> Subject: [bookshare-discuss] Charge-Backs
>
>
>
> Good evening everyone,
>
> I recently renewed my Bookshare.org membership
> for one year so I
> thought. When I was completing my credit card
> transaction I lost speech and
> had to restart my screen reader. ASsuming my
> transaction was aborted due to
> my exiting the Bookshare.org credit card processing
> module I started again
> only to later discover that my credit card was
> charged double for the
> subscription. I sent an email to alert billing to
> this and contacted
> Beneteck to address the matter with them. The person
> I spoke with at
> Beneteck assured me that the email message reached
> them and that I would
> receive a chargeback to my credit card for the
> additional $50.00 due to the
> screen reader problem. It has been three weeks since
> this happened and I
> have yet to see a credit for the over charged amount
> in my account
> statement. I'm rather disappointed that such a fine
> organization as Beneteck
> would drag their feet in processing this refund
> after I was reassured that
> it would be taken care of promptly. Has anyone else
> here had similar
> problems? What's being done to address this
> situation to prevent things like
> this from happening to new and renuing subscribers
> in the future? Thanks for
> the response.
>
> Peter Donahue
>
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