[bookport] Re: returning the bpRe: Re: bp not working
- From: "Lou Kolb" <loukolb@xxxxxxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Thu, 11 Aug 2005 16:16:47 -0400
Dory,
It's likely you've checked this already but before you return the BP, be
sure the batteries are in properly, not backwards. This would cause the
unit to act like it was dead. Lou
----- Original Message -----
From: "PAMELA RADER" <PRADER@xxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Thursday, August 11, 2005 11:59 AM
Subject: [bookport] Re: returning the bpRe: Re: bp not working
> Margo:
>
> No. It's not essential. The original box is better, but not necessary.
> The serial number is in the battery compartment, so they will check
> that. The important thing is to include your name and address and to
> pack it well. We receive them in all kinds of boxes and packages (you
> wouldn't believe some of them).
>
>
>
> Pamela Rader, TECHNICAL SUPPORT
> American Printing House For The Blind
> 1839 Frankfort Ave.
> Louisville, KY 40206
>
> PHONE: 1-800-223-1839, Ext. 307
>
>
> >>> margo.downey@xxxxxxxxxxx 08/11/05 11:42AM >>>
> to add to Dori's questions about sending the bookport back and I don't
> need to send mine back so far but during a cleanup and reorganization
> here at the house someone accidentally threw away the bookport box. Is
> that going to be a problem if I ever need to send it back? I would take
> it to a U P S store and have them pack it since they pack things
> carefully.
>
> Margo and Elmo
> ----- Original Message -----
> From: Dory
> To: bookport@xxxxxxxxxxxxx
> Sent: Thursday, August 11, 2005 11:31 AM
> Subject: [bookport] returning the bpRe: Re: bp not working
>
>
> Thanks, Pam. I was not on the line with you and Marion for the whole
>
> conversation and so did not hear about sending it to the repair
> department.
>
> May I assume that all we need to ship back is the unit itself? And,
> is it
> ok to ship with flash card and batteries installed
> Dory
> doryfish@xxxxxxxxxxx
>
>
>
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