[bookport] Re: returning the bpRe: Re: bp not working
- From: "Margo" <margo.downey@xxxxxxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Thu, 11 Aug 2005 12:14:59 -0400
I would have UPS Store pack it. They do a great job and if you tell them it's
of the utmost fragility, they pack accordingly. It costs a bit more to mail
something like that with the packing fee but to me it's worth it.
margo and Elmo
----- Original Message -----
From: PAMELA RADER
To: bookport@xxxxxxxxxxxxx
Sent: Thursday, August 11, 2005 11:59 AM
Subject: [bookport] Re: returning the bpRe: Re: bp not working
Margo:
No. It's not essential. The original box is better, but not necessary.
The serial number is in the battery compartment, so they will check
that. The important thing is to include your name and address and to
pack it well. We receive them in all kinds of boxes and packages (you
wouldn't believe some of them).
Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY 40206
PHONE: 1-800-223-1839, Ext. 307
>>> margo.downey@xxxxxxxxxxx 08/11/05 11:42AM >>>
to add to Dori's questions about sending the bookport back and I don't
need to send mine back so far but during a cleanup and reorganization
here at the house someone accidentally threw away the bookport box. Is
that going to be a problem if I ever need to send it back? I would take
it to a U P S store and have them pack it since they pack things
carefully.
Margo and Elmo
----- Original Message -----
From: Dory
To: bookport@xxxxxxxxxxxxx
Sent: Thursday, August 11, 2005 11:31 AM
Subject: [bookport] returning the bpRe: Re: bp not working
Thanks, Pam. I was not on the line with you and Marion for the whole
conversation and so did not hear about sending it to the repair
department.
May I assume that all we need to ship back is the unit itself? And,
is it
ok to ship with flash card and batteries installed
Dory
doryfish@xxxxxxxxxxx
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