It sounds like your transfer software isn't launching. Somebody can I'm sure tell you how to enable automatic launching, but in the meantime, try opening your bookport transfer software from either your desktop or start menu. Bill Stephan Kansas City, MO (816)803-2469 William Stephan -----Original Message----- .From: "Paul & Paula Jordan"<paujor@xxxxxxxx> .Sent: 9/18/07 11:31:06 AM .To: "bookport@xxxxxxxxxxxxx"<bookport@xxxxxxxxxxxxx> .Subject: [bookport] problem unpacking bookshare books . .I am a new bookport user. When I connect my bookport to the computer I get a .prompt that says “removable disk I” and it takes me to a folder list of my .bookport folders. I con’t get a prompt that will let me bring books down to .the bookport. This is a fairly new problem. I’ve been able to download books .before with no problem. Any suggestions would be appreciated. . .Thanks in advance for any suggestions. . .Paula Jordan and Babe . . .No virus found in this outgoing message. .Checked by AVG Free Edition. .Version: 7.5.487 / Virus Database: 269.13.22/1013 - Release Date: 9/17/2007 .1:29 PM . .