Hello, I have a Book Port. After installation of software I was prompted by dialog box to upgrade Book Transfer software. Then I was prompted to upgrade the firmware of the Book Port. A dialog box instructing me to disconnect the device to install upgrade appeared. After clearing the dialog and disconnecting the device, the device was no longer recognized as the Book Port mp3 text reader. It is only recognized as a generic USB device. The Book Transfer software will no longer recognize the device as being plugged in. Can anyone help? Thanks, Mark Sadecki