Bronwyn: We have never seen this error before and find it very odd, sinc the Book Port transfer doesn't save anything, this makes no sense whatsoever. Basically, the programmer and myself are clueless. Perhaps you have other problems with that computer that only show their ugly head when running Book Port? Otherwise, all I can suggest is that you reinstall the latest Book Port Transfer from: www.aph.org/tech/bp_setup.exe<http://www.aph.org/tech/bp_setup.exe> Sincerely, Pamela From: bookport-bounce@xxxxxxxxxxxxx [mailto:bookport-bounce@xxxxxxxxxxxxx] On Behalf Of Bronwyn Tindall Sent: Saturday, March 21, 2009 1:04 AM To: bookport@xxxxxxxxxxxxx Subject: [bookport] bookport transfer problems? The transfer software will let me que files.but when I go to send it to bp it tells me its not contacted.when I tried to click on the bp icon it said failed to save information. I havetried to reinstall the last version. And I just put new battries in the bookport as well. But now iam stuckany help would be appricated Bronwyn __________ Information from ESET Smart Security, version of virus signature database 3953 (20090321) __________ The message was checked by ESET Smart Security. http://www.eset.com